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Service/Helpdesk Dispatcher
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Dexterra Group, Inc.
Artesia, NM (In Person)
$45,000 Salary, Full-Time
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Job Description
Salary Not Available
Position range in Eastern Region $35k - $55k Per Year Service/Helpdesk Dispatcher
Dexterra Group, Inc.
Occupation:
Dispatchers, Except Police, Fire, and AmbulanceLocation:
Artesia, NM - 88210Job Type:
Full Time (30 Hours or More)Posted:
06/15/2026 Positions available: 1Source:
Dexterra Group, Inc.Web Site:
dexterra.com Job #: 744000121236575 Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Schedule Full Time Job Description Help for Job Description. Opens a new window. The Service/Helpdesk Dispatcher (Work Control Service Desk Dispatcher) will provide excellent customer service while providing service desk dispatch administrative support services for CMI's client in Artesia, NM. Key Job Functions- Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information necessary to generate a work order into internal systems
- Assign a work order number to each service request and contact a technician to perform needed work
- Complete expense vouchers, run work order reports as requested, and provide general support such as spreadsheet management
- Adopt and incorporate quality control measures into the work
- Other administrative duties related to Helpdesk and Dispatching as assigned Additional Information Help for Additional Information. Opens a new window. Qualifications
- Shall have service desk experience in complex commercial and institutional facilities involving facility operations and maintenance (O&M) and janitorial services
- Must have experience using computers and software programs
- Able to demonstrate excellent organizational skills, multitasking capability, strong computer skills, and exceptional verbal communication skills
- Must be a US citizen or permanent resident alien
- Must pass background check and be able to pass security clearance
- Must be highly proficient in both Microsoft Word and Excel
- Must have the capacity to prepare written documents, consolidate data, and prepare administrative reports and correspondence
- Must demonstrate ability to function independently as well as a productive member of a team Additional Information
COMPETENCIES FOR SUCCESS
- Teamwork
- Results orientation/operational excellence
- Holding self and other accountable
- Operational business thinking All your information will be kept confidential according to EEO guidelines.