Under the supervision of the Emergency Communications Director and 911 Supervisors, 911 dispatchers must respond to emergency and non-emergency calls for assistance and information. Perform Emergency Medical Dispatch (EMD), including ask vital questions and provide pre-arrival instructions for emergency medical calls. Monitor and operate a radio console and computer equipment. Input all calls for service, both emergency and non-emergency, into the Computer-Aided Dispatch System (CAD).

ESSENTIAL JOB FUNCTIONS 1.

Review and transmit messages received by telephone, on radio or in person and locate personnel for fire and rescue emergencies throughout the County. 2. Receive radio communications from offices and other County personnel associated with law enforcement and emergency services 3. Maintain verbatim written log of all communications and include information on time of call, unit calling, reason for call, and response of the call and the result of the call. Take and relay messages as indicated. 4. Maintain contact with on-duty patrol officers at least once per hour to ensure their safety. Patrol Officers call in or the dispatcher calls the Officer if the dispatcher has not heard from the officer within the allotted hour. 5. Monitor teletype screen for messages and information and communicate necessary messages to deputies or other personnel as indicated. Responds to teletype messages as indicated. Submit messages through the teletype. 6. Maintain a phone band and radios, take and relay information or messages and refer calls to the proper personnel as indicated. 7. Assist in providing necessary directions and information. 8. Maintain

NCIC/NMCIC

files. Maintain and retain teletype records based on messages printed from

NCIC/NMCIC

input or delete data as indicated. 9. Contact auto wrecker services as indicated and maintain record of all such contacts. 10. Clean and maintain in proper working order all equipment necessary in performance of essential duties 11. Perform all duties with minimal to no supervision, only one dispatcher on duty at any given time. 12. Report to immediate supervisor or in his/her absence, to the designated supervisor on duty. 13. Refer all dispatch complaints to immediate supervisor. 14. Ensure proper handling of all warrants. 15. Employees may be required to work irregular hours, attend job related trainings, or perform other duties as assigned.

FUNCTIONAL ANALYSIS

Mental Functions 1. Must be able to ask question of supervisor, listen, and follow verbal directions in English 2. Must be able to read and understand written and verbal directions in English. 3. Must be able to communicate clearly with all coworkers and the general public in both written and verbal formats. 4. Must be knowledgeable of standard policies and procedures in responding to emergency situations. 5. Must be able to use sound judgement and reason in responding to emergency and non-emergency situations. 6. Must be mentally alert in order to change tasks or activities on a frequent basis or handle multiple tasks alone. 7. Must maintain mental alertness in order to adequately handle fast pace and stress of job. 8. Must use tact and courtesy in responding to callers. 9. Must be able to prioritize calls for response. 10. Must have knowledge of county in order to access appropriate personnel for all response calls. Physical Functions 1. Must be able to sit for up to four hours at one time, up to twelve hours total per day. 2. Must be able to stand/walk for short distances up to a total of two hours per day. 3. Must be able to kneel, crouch, bend at the waist, and twist/rotate at the waist on a minimal basis. 4. Must be able to reach arms away from body or overhead to access dispatching equipment or manuals necessary to perform essential duties. 5. Must be able to work with arms bent for up to four hours at one time and up to twelve hours per day. 6. Must be able to lift and/or carry paperwork or manuals weighing an estimated five pounds. 7. Periodically lifts teletype paper or records for storage, up to a maximum of fifty pounds. Must be able to push/pull with arms with an estimated force of up to two pounds frequently throughout the day 1. Must be able to use fine finger dexterity and implement eye-hand coordination in order to operate switchboards and instrument keyboards in dispatch room. 2. Must have strong hearing and sight abilities in order to perform all essential duties.

WORKING CONDITIONS 1.

All essential duties are performed indoors. 2. Duties are performed in a temperature controlled environment. 3. Worker is exposed to intermittent noise factors. 4. Work is performed on an even surface which may be carpeted or tiled. 5. Work hazards or potential work hazards include high pace and stress in job duties. Potential contact with violent criminals.

MINIMUM QUALIFICATIONS 1.

High school diploma or GED certification required. 2. One to Two years' experience preferred. 3. Ability to communicate and understand English. 4. Ability to communicate and understand in Spanish preferred but not required. 5. National Crime Information (NCIC) and New Mexico Crime Information (NMCIC) certification preferred but not required for initial hire. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.