A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Job Overview We are seeking a dynamic and highly organized
CSR/HVAC
Dispatcher to join our team! In this vital role, you will serve as the central communication hub for HVAC service operations, coordinating dispatch activities, managing customer inquiries, and ensuring seamless scheduling of maintenance and emergency services. Your energetic approach and attention to detail will help us deliver exceptional customer service while maintaining efficient transportation and service workflows. This position offers an exciting opportunity to be at the heart of our logistics and service delivery process, contributing to a smooth-running operation that prioritizes client satisfaction and operational excellence. Responsibilities Manage incoming customer calls using multi-line phone systems, providing prompt, courteous, and professional assistance. Schedule HVAC service appointments, dispatch technicians efficiently using vehicle dispatch software, and coordinate with field teams via internal communication tools. Utilize GPS and GIS technologies to track technician locations, optimize routing, and ensure timely service delivery aligned with DOT regulations. Maintain accurate data entry within transportation management systems such as Oracle Transportation Management and other logistics platforms. Oversee freight movement related to HVAC parts and equipment, ensuring proper shipping & receiving procedures are followed in compliance with safety standards. Communicate effectively with internal teams regarding scheduling updates, vehicle availability, and supply chain logistics to streamline operations. Assist in analyzing transportation planning data to improve route efficiency, reduce transit times, and enhance overall fleet management performance. Requirements Proven experience in dispatching or transportation planning within a logistics or HVAC environment. Strong knowledge of vehicle dispatch software, transportation management systems (TMS), and fleet management tools. Familiarity with
GIS, GPS
tracking systems, and road transportation operations. Excellent organizational skills with the ability to multitask efficiently in a fast-paced setting. Exceptional communication skills, including phone etiquette and internal communication protocols. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry and reporting tasks. Understanding of DOT (Department of Transportation) regulations related to vehicle operation and freight handling. Ability to analyze logistical data for process improvements; experience with Oracle Transportation Management is a plus. Strong attention to detail with accurate typing skills for documentation purposes. Ability to manage a multi-line phone system while maintaining professionalism under pressure. Join us in this energetic role where your organizational prowess and proactive communication will drive our success! We value dedicated professionals committed to delivering top-tier customer service through efficient dispatching and logistics management.
Pay:
$20.00 - $22.00 per hour Expected hours: 40.0 per week
Benefits:
Flexible schedule Health insurance Paid time off Vision insurance
