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Dragon Express Transportation
Non Emergency Medical Transportation Dispatcher
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$50,769 / year median in New York
+7% projected growth
Job Description
Non Emergency Medical Transportation Dispatcher Dragon Express Transportation Syracuse, NY Job Details Part-time | Full-time $19.25 - $20.00 an hour 13 hours ago Benefits 401(k) Flexible schedule Qualifications Phone answering Teamwork Operations management Customer service Fleet management Dispatching GPS mapping Multi-line phone systems Full Job Description Job Summary We are seeking a dynamic and detail-oriented Dispatcher and Customer Service Representative to join our team. In this vital role, you will coordinate transportation activities, manage drivers movements, and deliver exceptional customer service to ensure smooth operations across our medical transportation. Your proactive communication skills and technical expertise will help optimize routing, dispatching, and daily management while providing timely support to clients and drivers alike. This position offers an exciting opportunity to be at the heart of our transportation network, ensuring efficiency, accuracy, and outstanding service every day. Responsibilities Coordinate and schedule pickups using transportation management system (Route Genie) Utilize Route Genie software to monitor vehicle locations, optimize routes, and improve efficiency. Manage dispatching activities ensuring timely pickup and drop off while maintaining compliance with safety standards. Communicate effectively with drivers, carriers, vendors, and customers via multi-line phone systems, maintaining professional phone etiquette at all times Proficiency with