Your primary responsibilities will include:

Responding promptly to burglary, fire, medical, and other alarm signals Contacting customers in a professional and reassuring manner Dispatching police, fire, or medical authorities when required Accurately documenting alarm events Assisting customers with basic alarm system troubleshooting Working with Habitec field technicians to test alarm signals and verify proper system operation Handling multiple phone lines and data entry simultaneously Providing excellent customer service during every interaction No alarm industry experience is required. We provide thorough, hands-on training. There are opportunities to advance quickly into additional responsibilities with increased compensation. What We're Looking For High school diploma or equivalent Excellent customer service and communication skills Strong typing and computer skills Comfortable learning and using new technology Good troubleshooting and problem-solving abilities Ability to multitask in a fast-paced environment Strong organizational and time-management skills Positive, team-oriented attitude Dependable attendance, punctuality, and transportation Interest in long-term employment and career growth Previous customer service, dispatch, or call center experience preferred, but not required Pre-Hire Screening Candidates must successfully complete a background check and drug screening prior to employment. References may be contacted to verify previous employment and experience. Benefits At Habitec Security, we believe our employees are our most valuable asset. We offer a competitive benefits package along with opportunities for overtime and career advancement.

Benefits include:

Medical insurance Life insurance Disability insurance 401(k) Paid vacation and sick time Overtime opportunities Hands-on training Opportunities for advancement About Habitec Security Founded in 1972, Habitec Security is a family-owned and operated electronic security company headquartered in Holland, Ohio, with full-service branches in Columbus, Ohio, and Charlevoix, Michigan. Habitec has been recognized as a Top Workplace in the Toledo area for 10 consecutive years and is ranked among the largest electronic security companies in the United States by Security Distributing & Marketing (SDM) . Our team of more than 80 employees provides residential and commercial security, fire, access control, video surveillance, and monitoring services. Habitec monitors approximately 13,000 customers from our own UL-listed monitoring center in Holland, Ohio. We take pride in providing exceptional service to our customers while creating a workplace where employees can build long-term careers. Learn more at habitecsecurity.com .

Job Types:

Full-time, Part-time Pay:

$16.50 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Vision insurance Shift availability: Day Shift (Preferred)

Work Location:

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