Title:

Field Service Dispatcher Department:

Service Location :

Macedonia (MON-FRI 7:30 A.M.-4 P.M.)

Terms:

Full-Time/In-Office Reports to :

Service Manager Job Objective:

Perform duties to dispatch and schedule field technicians' activities and expedite services as needed.

Responsibilities:

Answer customer calls/emails for service and document needs of customer into computer system. Verify billing/credit card information Billing problem solving Order customer parts for technician as needed Communicate with customer for techs scheduled arrival or delays Communicate with customer on status of quoted repairs Maintain excellent communication with service technicians and customers Assign, follow up and coordinate planned maintenance service calls Open & assign work orders to the appropriate technician Review technicians' reports-investigate delays or inadequate performance Investigate warranty repairs Collaborate with other departments for customer solutions Work with

GPS/MSP/EE

for billed labor hours Assist co-workers as needed All other assigned duties

Skills Required:

Multi-Tasker Strong communication skills Self-motivated, organized, and strong attention to detail Able to adapt to changes and problem solving Proficient in outlook, excel, word, teams and power point Works well in a fast paced office environment Ability to work in a team environment, and well under pressure High School Diploma or Equivalent Excellent working conditions Post conditional offer physical, drug test and background check must be successfully completed.

Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Parental leave Vision insurance Application Question(s): Have you previously been in a dispatch role? How many years of dispatching experience do you have? Are you familiar with work order systems and GPS tracking?

Work Location:

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