At Hunter Super Techs, we are looking for the right individuals who want to build a life-long career in the HVAC & Plumbing industry to join our team. It doesn't matter if you are brand new to the industry, or you have been working in it for over 30 years, at Hunter Super Techs there is a place for anyone who has a positive attitude, a strong focus on customer service, a good work ethic and a desire to learn. We are seeking top-notch Dispatcher to join our team! The primary role of the Dispatcher is to ensure that service technicians' daily schedules run efficiently and that we meet client needs in a timely and professional manner. The Dispatcher will aid the Call Center and Service Departments by being fully engaged with the technicians and clients. This includes each technician receiving the appropriate call, monitoring each technician for any deviation from their set schedule, & proactively reporting any issues disrupting the "Flow of Schedule" to the Dispatch Manager, Lead Dispatcher and Contact Center Supervisor for assistance. This position must effectively communicate with technicians on any day-to-day situation that arises to ensure a steady process in a busy environment. We provide the following to our employees: 401k and Roth 401k with company match Clear growth path with yearly reviews Year-round work with NO layoffs Health, Dental, Vision, Short and Long Term Disability, and Accident Insurance provided Health Savings Account Up to 3 weeks of earned PTO And much more!

Job Responsibilities:

Determine best course of action, using discretion and judgment to ensure all technician and client concerns are dealt with in a timely manner to enhance client satisfaction and retention. Recognize potential disruptions to schedule and take immediate action, including getting assistance from the Service Manager and Call Center Manager, to prevent any unnecessary inconvenience to the technician or the client. Help direct technicians to their next call as needed. Communicate with clients at the start of their time block, until final confirmation call, & bio for technician is sent. Enter client data efficiently and accurately paying attention to detail. Cover overflow of calls as needed from customer service department Team player mindset- help as source of backup to other dispatchers and cover in heir absence during lunch, breaks, sick time and vacation. Follow Daily Opening & Closing Procedures. Make Service Manager and Call Center Manager aware of any service ticket issues identified. •This job requires flexibility when it comes to hours. Hours can be anytime between Mon-Sun 8am-8pm and could change on a week-to-week basis. •

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Dispatching:

1 year (Preferred)

Work Location:

In person