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RM
Rick’s Medical Supply, LLC
Dispatcher Lead
Career Insights for Dispatcher
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Based on Oregon data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$54,865 / year median in Oregon
+8% projected growth
Job Description
"Improving the lives of those with chronic care diseases while providing solutions to our customers.' Looking for a new opportunity? At Rick's Medical , a SuperCare Health company, you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying. Essential Duties Join our team at Rick's Medical as a Lead Dispatcher/Patient Service Technician (PST). Under the general supervision of the Branch Manager, you will play a crucial role in preparing the daily route, assisting with pulling necessary equipment, and providing Estimated Time of Arrivals (ETA) to fellow team members. As the Lead Dispatcher/PST, you will be responsible for ensuring smooth operations, effective communication, and exceptional patient service. Responsibilities Reports to work daily and is ready to work at the scheduled start time Works Saturday assignments as needed or scheduled Routes work orders that need to be delivered Ensures each order is printed with necessary forms from Transport Manager Reviews and corrects orders not completed from the previous day or canceled tickets Monitors the grid every 10-15 minutes throughout the morning and day Responsible for the daily monitoring of PSTs through Transport Manager Assists and confirms team members are using the phone app correctly and communicating back to dispatch on all orders needing attention Communicates with fellow team members on a regular basis regarding incoming or pending orders Keeps track of all calls that are answered and work order/ccs related Checks call log at the end of the day to ensure all items were handled accordingly Assists Customer Service in troubleshooting patient calls that are equipment/ETA related Provides and updates Customer Service, Resp. Account Exec., Care Coordinator, and Referrals on ETA's Ensures all paperwork from Courier Drivers, for deliveries made the previous day, is received and accurate prior to scanning into FileBound Performs any other duties that may be requested by Supervisor or Management, such as performing duties as a Patient Service Technician Understands and adheres to all of SuperCare Health company policies Remains knowledgeable and up to date on all products Maintains a professional, safe, and clean work environment Responsible for providing CPAP, Pulse Ox, Mask Fitting, and any other oxygen/DME equipment under the supervision of a Respiratory Therapist Qualifications Must be 21 years of age Valid driver's license with good driving record DOT certification (optional) Must be able to lift up to 50 lbs Education and or Experience Graduate from Accredited High School or college Team player-ability Reliable and Responsible Detailed oriented Strong organizational skills