Primary Function:

The Lead Dispatcher & Operations Coordinator leads the daily activities of an Area Ready-Mix Dispatch Center and serves as the operational coordination point for the market area. Dispatch leadership remains the foundation of the position; however, the role also coordinates the day-to-day activities that connect Dispatch, Production, Sales, Quality Control, Maintenance, Transportation, and Customer Service. The position is intended to keep the Ready-Mix business synchronized, improve execution, support customer commitments, and reduce administrative burden on Production Managers so they can focus on people, production, quality, safety, and plant performance. Essential Functions Dispatch Leadership & Daily Execution

• Lead the day-to-day operations of the Ready-Mix Dispatch Center and establish daily priorities for the dispatch team.
• Develop and communicate next-day driver start times and work schedules based on customer demand, production requirements, fleet availability, and operational needs.
• Provide direction, coaching, training, and cross-training to dispatch personnel while promoting teamwork, accountability, safety, and professional customer service.
• Receive and process customer orders received by phone, email, or other approved communication channels.
• Confirm order details, including quantity, mix design, pricing, delivery location, access requirements, and requested delivery time.
• Assign trucks to customer orders based on delivery requirements, product type, plant capacity, driver availability, and customer priority.
• Move trucks between plants as needed to balance workloads, maintain service levels, and maximize market-area fleet utilization.
• Maintain continuous communication with drivers and provide instructions, schedule updates, route information, customer requirements, and operational support.
• Monitor truck locations, delivery progress, and changing operating conditions to identify and resolve potential delays or service issues.
• Make timely operational decisions in response to traffic, weather, mechanical problems, plant constraints, customer changes, and other unplanned events. Operations Coordination
• Coordinate daily communication among Dispatch, Production, Sales, Quality Control, Maintenance, Transportation, and Customer Service to support safe and efficient execution.
• Coordinate large concrete placements, planned plant outages, maintenance events, weather preparations, and other operational activities requiring cross-functional planning and communication.
• Work with Ready-Mix Plant Operators and Maintenance personnel to schedule plant maintenance, repairs, and planned shutdowns while minimizing disruption to production and customer deliveries.
• Coordinate with the Maintenance Department to prioritize mixer-truck repairs, preventative maintenance, inspections, and equipment availability while minimizing fleet downt.

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