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Bilingual Operations Coordinator / Dispatcher
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A&Y Landscaping & Tree Service
Montgomeryville, PA (In Person)
$41,600 Salary, Full-Time
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Job Description
Full-Time Position Position Summary We are seeking a highly organized, responsible, and results-driven bilingual (English/Spanish) Operations Coordinator / Dispatcher to oversee the daily operations of our Lawn Care, Landscaping, and Tree Service divisions. This position plays a key role in scheduling jobs, coordinating crews, managing routes, tracking projects, providing customer service, and monitoring the profitability of each service. Responsibilities
- Coordinate and schedule Lawn Care, Landscaping, and Tree Service crews on a daily basis.
- Organize and optimize work routes to maximize productivity and efficiency.
- Manage and maintain the Jobber system.
- Schedule appointments and approved jobs.
- Monitor projects from start to completion.
- Ensure all work orders are properly completed and closed out.
- Record receipts, expenses, and job costs to maintain accurate financial information.
- Track and verify the profitability of each job and project.
- Monitor crew progress through GPS tracking and daily reports.
- Track and calculate labor hours for each crew.
- Prepare weekly production and performance reports.
- Monitor sales, production, and estimator commissions.
- Coordinate communication between customers, estimators, and field crews.
- Follow up on pending jobs, schedule changes, and rescheduling requests.
- Assist with billing processes and completed work order closeouts.
- Coordinate seasonal operations, including winter and snow services when required.
- Maintain operational productivity and performance metrics.
- Answer incoming phone calls and respond to customer emails in a professional and timely manner.
- Provide excellent customer service, resolve inquiries, and follow up on customer requests according to company standards and procedures. Qualifications
- Fluent in English and Spanish (required).
- Strong organizational skills and attention to detail.
- Proficient with computers and administrative systems.
- Experience with Jobber, CRM systems, scheduling, or dispatch software preferred.
- Ability to work under pressure and manage multiple priorities.
- Experience in landscaping, lawn care, construction, or field service operations is a plus.