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Municipal Authority of Westmoreland County

Emergency Dispatcher (Midnight/3rd Shift)

Pay: $29.58/hr

Posted: 6 weeks ago

Location: New Stanton, PA (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/22/2026

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What they do

A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.

$49,699 / year median in Pennsylvania

+1% projected growth

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Job Description

Position Type:

Full-Time Union Position Schedule & Conditions:

Midnight / 3rd

Shift:

Saturday through Wednesday, 12:00 AM to 8:00 AM 8 hours/day, 40 hours/week Work performed indoors in an office setting About the Role MAWC is seeking highly motivated and dependable individuals to join our Emergency Dispatch team. As an Emergency Dispatcher, you'll play a critical role in maintaining seamless communication during emergencies and supporting field operations across the Municipal Authority of Westmoreland County's large water and wastewater service area. If you thrive in fast-paced situations and enjoy helping keep essential services running smoothly, we'd love to meet you. Key Responsibilities Answer emergency calls from water and wastewater customers Communicate directly with the foreman and other field technicians on duty Process Pennsylvania One Call tickets and respond to Supervisory Control and Data Acquisition ( SCADA) system alerts Call out employees for overtime when necessary Process daily mail and customer payments Provide coverage for other dispatcher shifts during vacation or sick time Keep the public informed of outages through our notification system Send timely and accurate emails regarding leaks, emergency responses, and operational issues Maintain clear and detailed communication logs Utilize multiple software platforms, including:

IBM-I 400

/ Muni-Link Customer Record Management System Geographic Information System (GIS) - Utility Data Map Viewer Enterprise Asset Management (EAM) / Work Order Management System Invoice Cloud Payment Processo r Microsoft Word, Excel and Outlook Who We're Looking For You may be an excellent fit if you are: A proactive and confident communicator Able to stay calm and organized in high-pressure situations Comfortable working independently during off-hours Tech-savvy and capable of learning multiple software systems Detail-oriented and reliable with excellent multitasking skills Why Join MAWC? Impactful work supporting essential public services Stable schedule with set shifts Opportunity to learn specialized systems and emergency response procedures Supportive team environment with cross-training opportunities

Job Type:

Full-time Pay:

From $29.58 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Professional development assistance Tuition reimbursement Vision insurance