Animal Control Dispatcher ACCT Philly - 2.7 Philadelphia, PA Job Details Full-time From $18.25 an hour 14 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Flexible schedule Life insurance Retirement plan Qualifications Microsoft Word Microsoft Excel Interpersonal skills Writing skills Employee relationship building Radio communication systems High school diploma or GED Problem-solving Organizational skills Local ordinances Full Job Description Are you cool under pressure? Do you possess the ability to interact with difficult callers? We want to speak with you......

SUMMARY:

The Animal Control Dispatcher (ACD) will be responsible for receiving, prioritizing, transferring and dispatching to appropriate personnel animal control requests for service regarding stray and unwanted animals, animal bites and general information requests. The ACD will maintain logs and files of all complaints as well as remaining in constant direct communication with Animal Control Officers (ACO), complying with all city ordinances, and assisting client services staff with other duties as needed.

DISPATCH EXPERIENCE PREFERRED!

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PRINCIPAL DUTIES

• Receive incoming calls for requests for service regarding stray or unwanted animals; collects necessary information to determine priority of complaint, location, nature of incident and status of complaint;
• Prioritize requests for service;
• Document complaints and requests for service; accurately record the nature and pertinent information of request, caller's contact information, time of dispatch, arrival and departure times of ACOs and final disposition.
• Assign requests for service to ACO's;
• Communicate pertinent information about requests for service to appropriate staff;
• Log movement of all ACOs on the road and maintain continual awareness of their location;
• Respond to public inquiries regarding city ordinances and laws relating to animal control;
• Refer calls to other agencies when necessary;
• Communicate with other city agencies including, but not limited to, the police and fire department, department of health, sheriff's office, disease control, PECO, etc. for emergency and non-emergency situations;
• Gathers information at ACOs request using maps, books, computer programs or other agencies;
• Arranges transport for sheltered animals to offsite locations including wildlife;
• Data entry, including, but not limited to, entering ACO paperwork, vaccination records, transfer paperwork, checking lost and found reports, intake paperwork, etc.;
• Maintain a friendly demeanor and providing good customer service while assisting the public;
• Assist when needed in other departments or locations;
• The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities.

Employees may be directed to perform job-related tasks other than those specifically presented in this description.

EDUCATIONAL REQUIREMENTS

• High School Diploma or equivalent.

Knowledge of the city of Philadelphia. Must be proficient using computer. Knowledge of Internet, Microsoft Word and Excel required, knowledge of Pet Point Animal Management System and web based software a plus.

EXPERIENCE, ABILITIES AND QUALITIES REQUIRED

• Ability to learn applicable laws, ordinances and department rules and regulations; communicate effectively orally and in writing; establish and maintain effective working relationships; exercise sound judgment in evaluating situations and making decisions; follow verbal and written instructions; learn the City's geography; operate two-way radios;
• Strong accuracy and organizational skills;
• Strong interpersonal skills. The ideal person for this job would be personable, outgoing, patient, professional, and able to get along well with a variety of people including the ability to remain calm even in stressful situations;
• Affection for animals, concern for their welfare, and a willingness to accommodate animals in the work place.
• Strong written and verbal skills, including the ability to communicate skillfully and effectively with a culturally diverse staff, volunteers and community in a professional, pleasant, respectful, courteous and tactful manner at all times.
• Maturity, good judgment and a professional personal appearance;
• Strong problem solving skills - focusing on finding solutions to problems and challenges;
• The ability to ask appropriate questions to gather information along with the ability to feel and show empathy for others;
• Flexibility, ability to manage multiple tasks;
• Ability and initiative, work with minimal supervision and direction.
• Must have a sincere interest in the work, programs and mission of ACCT Philly.

IMMEDIATE SUPERVISOR

Field Services Director

HOURS FLSA STATUS

EXEMPT

POSITION

Minimum of 8 hours per day, 37.5 hours per week. Daily hours and days of the week may vary according to the needs of the department schedule. Includes weekends, night, overnight, holiday and on-call work.

INTRODUCTORY ASSESSMENT PERIOD

The introductory assessment period runs from the date of hire for three months thereafter.

Job Type:

Full-time Pay:

From $18.25 per hour

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person