26-123 Dispatcher (Security Officer 1) - Public Safety Department

26-123 Dispatcher (Security Officer 1) - Public Safety Department Salary $42,938.00 Annually Location West Chester University, PA Job Type Regular / Full-Time Job Number 26-123 Department University Affairs Division Public Safety Opening Date 04/09/2026 Closing Date 4/24/2026 11:59 PM Eastern Description Benefits Position Summary Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania Public Safety Department invites applicants for the vacant position of Dispatcher. West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good. West Chester University proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities. The Public Safety Department's mission is to work in partnership with the West Chester University community to provide a safe and secure learning, living and working environment. The Dispatch Center fields about 20,000 phone calls for assistance annually. Additionally, communications personnel are responsible for coordinating supplementary external emergency response such as fire and emergency medical services. The Communications Center is staffed 24 hours a day, 365 days a year regardless of semester breaks and holidays. The Security Officer Dispatcher is responsible for police, security, and maintenance dispatch duties in the Dispatch Center. The selected candidate must be able to obtain CLEAN (Commonwealth Law Enforcement Assistance Network), JNET(PA Justine Network) and CJIS (Criminal Justice Information Services) certifications and successfully complete background checks. This position is deemed "essential" and must remain or report to work during partial or full day closings of the University due to hazardous road conditions, emergency circumstances or for other reasons. The ability to work overtime when needed is also required.

Responsibilities Include:

Answering both emergency and non-emergency phone calls; transferring calls to the appropriate department Providing information on university events, policies, and procedures Monitoring and directing radio traffic of police, security, maintenance, and EMS units Operating the

CLEAN/SCOPE

terminal Running vehicle and operator checks for Patrol Officers Entering NCIC transactions for criminal incidents Monitoring alarm systems and dispatching proper responders; monitoring closed circuit camera system Using appropriate problem-solving techniques with walk in emergency and non-emergency customers provides a positive outlook to the department Perform other duties as assigned Minimum Qualifications GED or high school diploma Must have a clean criminal record Ability to use computers and electronic handheld devices

Knowledge, Skills and Abilities:

Knowledge of common traffic safety rules Knowledge of common building safety practices Ability to understand and follow written and oral instructions Ability to learn basic methods and techniques of traffic control and criminal investigation Ability to work long hours alone under varying climatic conditions Ability to remain alert at all times and to act quickly and calmly in emergencies Ability to deal firmly but tactfully with patients, students, employees, and the general public Preferred Qualifications Experience in security or law enforcement Special Instructions Salary and benefits are dictated by the PASSHE Officers Association (POA) collective bargaining agreement. Candidates should apply online at https://www.schooljobs.com/careers/wcupa . To be considered for the position, applicants must upload a cover letter and resume. Incomplete applications will not be considered. Due to the nature of the position, employment visa sponsorship is not available. Applicants must successfully complete the interview process to be considered as a finalist. All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks. Developing and sustaining a diverse faculty and staff advances West Chester University's educational mission. West Chester University is an Affirmative Action - Equal Opportunity Employer. WCU proudly offers comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, many wellness programs, a tuition waiver for self and family members, and training, development and advancement opportunities. On the first working day, new employees are eligible to enroll in medical, prescription, dental and vision benefit plans. Medical and prescription drug coverage includes PPO health, prescription drug, and hearing coverage. Dental and vision coverage is offered at no cost to employees. The Healthy U Wellness program rewards participants with reduced health care premiums and provides tools and resources to maintain good health. Flexible spending accounts allow employees to withhold income from their paychecks before taxes for reimbursement of approved medical and dependent care expenses. A University mission to support employee personal and professional growth. PASSHE tuition waiver lowers the cost of college expenses. Leave and time-off benefits include generous paid vacation, paid sick time, military leave and paid time off for most major holidays. Choice of two group retirement plans with generous employer contributions. Voluntary retirement plans offer two additional options to save and invest money for retirement and are available to all employees upon their date of hire. Group life insurance is provided at no cost to all permanent employees. Voluntary long-term disability insurance (LTD) and voluntary group life and personal accident insurance (VGLIP/AD&D) are available to employees. State Employee Assistance Program (SEAP) provides a wide range of free services including counseling, legal, and financial services. The employee group for this position is Security, Police, and Fire Professionals of America (SPFPA). For additional benefit details please see the

PASSHE EMPLOYEE BENEFITS PAGE

. The information is provided for general purposes only. Legal Plan Documents will govern any discrepancies that may arise. Benefits, benefit levels, and eligibility rules are subject to change. The benefits described are available to most employees; however, certain eligibility requirements must be met. Employer West Chester University Address 201 Carter Drive, Suite 100 West Chester, Pennsylvania, 19383 Phone 610-436-3232 610-436-3449 Website http://www.wcupa.edu