Dispatch Representative, Mesa, AZ (Hybrid)

Who We Are:

At

OPENLANE

we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced—and uncomplicated—digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement

What We're Looking For:

We are looking to add a Dispatch Representative for OPENLANE's brand, CarsArrive. As a Dispatch Representative you will facilitate the consignment of vehicles to CarsArrive car-haulers for transport nationwide. The Dispatch Representative will have daily lists of vehicles that need to be assigned as soon as possible to CarsArrive carriers to ensure we meet our transport deadlines. Dispatchers make inbound and outbound calls to our approved carriers and match them with our available vehicles for transport. This also includes emails and other correspondence to work with carriers on scheduling vehicle pick-up and delivery dates, reviewing special instructions, and vehicle mobility status, and sometimes discussing pricing. The Dispatch Representative must create a good working relationship with carriers and make transporting with CarsArrive a rewarding experience.

What You'll Do:

Answer phones and emails from carriers on a daily basis Provide a flexible approach to customer service, and strive to exceed expectations Learn all eligibility requirements necessary to participate in CarsArrive programs Respond to carrier inquiries by reviewing previous inquiries and responses, gathering information, and forwarding information to carriers. Participate in marketing campaigns, and display professional etiquette at all times Solicit available vehicles to prospective transport companies within CarsArrive Keep up to date with all CarsArrive procedures, products, and services Make management aware of any price increase requests or escalated carrier issues Work together with internal teams to provide updates on vehicles being transported, and ensure the transporters are meeting CarsArrive's expectations and requirements

Must Have's:

High School diploma, Associate's Degree in Business or a related field preferred. Conflict resolution and customer service skills required. General automotive knowledge is required. Nice to

Have:

Strong written and verbal communication skills. Experience with Google applications. Ability to handle heavy phone call volumes. Must exhibit strong team player attributes with the ability to multi-task and prioritize. Sound like a match? Apply Now - We can't wait to hear from you!

OPENLANE

makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world's largest OEMs, dealers, fleet operators, rental companies and financial institutions. We're a technology company delivering next generation tools to accelerate and simplify remarketing. We're an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we're an auction company powering the world's most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries.

OPENLANE

continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the

OPENLANE

brands provide a complete remarketing solution for our customers.

California Residents:

Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act.

Canadian Residents:

Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation"

OPENLANE

is an equal opportunity employer and a drug-free workplace.