Your New Role Location :

Spicewood, TX Coordinate and schedule HVAC service, maintenance, and installation appointments Dispatch technicians using ServiceTitan and monitor daily job progress Optimize technician schedules to maximize efficiency and customer satisfaction Communicate with customers regarding appointment confirmations, updates, and scheduling changes Manage inbound customer calls with professionalism and urgency Maintain accurate customer records, job notes, and scheduling information Assist with workload balancing, route planning, and emergency scheduling needs Collaborate with technicians, managers, and office staff to ensure smooth daily operations Support the team in delivering an exceptional customer experience from first call to job completion Help maintain strong communication between customers and field technicians

Hiring Expectations:

Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. Job requirements Minimum 3 years of dispatching experience Strong organizational and time management skills Ability to multitask and prioritize in a fast-paced environment Excellent verbal and written communication skills Customer-focused mindset with strong problem-solving abilities Ability to coordinate multiple technicians and appointments simultaneously High attention to detail and accuracy Professional, dependable, and team-oriented attitude Ability to remain calm and effective during high-volume call periods Proficiency with scheduling software, CRM systems, and Microsoft Office applications Experience with ServiceTitan preferred Familiarity with Avoca or other AI-assisted communication tools preferred Experience in HVAC, construction, plumbing, electrical, home services, or related service industries preferred HVAC Cowboys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Pay:

$50,000.00 - $65,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

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