A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
EMT Dispatcher Desacare Medical Services Maywood, NJ Job Details Full-time $23 - $25 an hour 3 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Record keeping CPR Certification Medical software Phone communication BLS Certification Care documentation Emergency medical dispatch Conflict de-escalation Transcription Clinical data entry GPS mapping Basic life support GIS software Navigation systems Emergency medicine Telephone systems Multi-line phone systems Documentation Handling Managing patient records Computer-aided dispatch (CAD) software Emergency real-time monitoring tools Medical terminology Quality data entry
Full Job Description Benefits:
Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance We are seeking a reliable, detail-oriented EMT who is comfortable splitting time between patient care and essential office operations. This is a hybrid role ideal for an experienced EMT who enjoys both hands-on Ambulance transport and behind-the-scenes work that keeps our service running smoothly. You will serve as a key member of our small, tight-knit team handling dispatching, billing, scheduling, and general administrative support. The ideal candidate will possess strong communication skills, attention to detail, and a proactive approach to handling various administrative tasks related to medical transportation. Key Responsibilities Dispatching and Communications Manage incoming calls using multi-line phone systems, providing professional and courteous phone triage for emergency and non-emergency requests Utilize GPS and GIS (Geographic Information Systems) tools to assist with dispatching and navigation, ensuring timely response times Maintain accurate data entry and transcription of patient information, incident reports, and other documentation using typing and medical terminology expertise Coordinate ambulance and crew deployment using dispatch software Maintain real-time communication with field crews, hospitals, nursing homes, dialysis facilities, and other healthcare related agencies Patient Care (as needed) Provide emergency medical care at the EMT level during peak times, special events, or staffing shortages Complete accurate PCRs (Patient Care Reports) Administrative Support Maintain crew schedules, certifications, and compliance records Manage inventory of medical supplies and equipment Answer phones, assist walk-in patients, and handle general office tasks Support quality assurance and data entry projects Skills Required Current EMT-Basic (or higher) certification in New Jersey BLS CPR certification Minimum of 1 year of EMT field experience with a solid understanding of medical procedures and terminology Familiarity with GIS technology, GPS navigation systems, and multi-line phone systems for efficient dispatching Strong communication skills, including phone etiquette, active listening, and clear articulation of information Excellent analysis skills for assessing situations quickly and making informed decisions under pressure Proficiency in data entry, transcription, and maintaining accurate records in a fast-paced environment Ability to manage conflict effectively while demonstrating professionalism and empathy in all interactions Email resume for consideration, or apply directly at https://desacare.com/employment
