Office Assistant / HVAC Dispatcher TechMasters LLC Richmond, VA Job Details Full-time $18

•$30 an hour 3 hours ago Benefits 401(k) Paid time off Qualifications Administrative experience Attention to detail QuickBooks Office management Property management Full Job Description Office Assistant / HVAC Dispatcher TechMasters LLC

•Richmond, VA Full-Time | Monday-Friday About TechMasters TechMasters LLC is a growing, family-owned HVAC company serving residential and commercial customers throughout the Richmond area. We take pride in providing professional service, clear communication, and a great customer experience from the first phone call through completion of the job. We are looking for a dependable, organized, and friendly Office Assistant / Dispatcher to help keep our office and field operations running smoothly. HVAC experience is helpful, but not required . We are willing to train the right person who is organized, comfortable with computers, communicates well, and is eager to learn. What You'll Do This position serves as an important connection between our customers, office, and field technicians.

Daily responsibilities will include:

Answer incoming customer phone calls and emails Schedule service calls, maintenance visits, estimates, and installations Dispatch technicians and help manage the daily service schedule Communicate appointment information, delays, and schedule changes to customers Create and update customer records, work orders, and appointments in our CRM Follow up with customers regarding scheduling and open work orders Assist with maintenance agreement scheduling and renewals Help prepare and send estimates, invoices, and other customer communications Maintain accurate notes and documentation Assist with filing, data entry, and general office organization Communicate with technicians throughout the day regarding job status and scheduling Help identify scheduling conflicts and adjust the schedule as conditions change Assist management with other administrative tasks as needed What We're Looking For The right person for this position should be: Friendly and professional when speaking with customers Highly organized and able to manage multiple tasks Comfortable working in a fast-paced environment Confident using computers, email, and web-based software Detail-oriented and accurate with data entry Able to communicate clearly with customers and coworkers Comfortable answering and making phone calls Able to prioritize tasks when several things need attention at once Dependable and punctual Willing to learn HVAC terminology and basic service operations Able to work independently while also being part of a team Experience Previous experience in any of the following is helpful: Customer service Office administration Dispatching Scheduling HVAC, plumbing, electrical, or another service-based trade Property management Service industry CRM or dispatch software QuickBooks or similar accounting software Previous HVAC experience is not required. Training will be provided. What Success Looks Like A successful Office Assistant / Dispatcher helps make sure: Customers receive prompt and professional communication Technicians know where they are going and what they are doing Appointments and work orders are properly documented Customers aren't forgotten when follow-up is needed The schedule stays organized as priorities change throughout the day The office stays ahead of upcoming maintenance, estimates, and open work orders This is a great opportunity for someone who enjoys solving problems, organizing moving pieces, helping customers, and being an important part of a small business. Schedule Full-Time

•Monday through Friday Specific daily hours will be discussed during the interview process. Compensation Pay based on experience and qualifications. Opportunities for increased responsibility and compensation are available as the employee becomes proficient in dispatching, customer service, scheduling, and our internal systems.

Pay:

$18.00

•$30.00 per hour Expected hours: 30.0

•50.0 per week

Benefits:

401(k) Paid time off

Work Location:

Hybrid remote in Richmond, VA 23225