Office Dispatcher

Denver is an extraordinary city with incredible winters and even more spectacular summers. That's why Jim Sanders and Dan Johnson started SandersJohnson back in 1977. Because we rely on our customers to such a great extent, we know how important it is to provide total satisfaction and personalized customer service. With over 48 years of providing the finest residential indoor air quality, temperature, and humidity levels, hardly any job is beyond our skill level. Now, our Indian Hills, CO office is hiring a full-time Office Dispatcher to keep our technicians on track, our workdays efficient, and our customers satisfied! Depending on experience, you'll earn $23.00 - $26.00/hour . You'll also enjoy excellent benefits like: 401(k) retirement plan Sick leave, vacation time, and paid holidays Health, dental, and vision insurance Life and AD&D insurance Training and advancement opportunities Direct deposit Dog-friendly office and a fun, tight-knit team Potential to work from home one day/week Ready for a rewarding new opportunity in the HVAC space? Apply today!

WHAT TO KNOW ABOUT BECOMING OUR OFFICE DISPATCHER

You'll work a flexible 40-hour schedule, Monday through Friday . Communication, accuracy, efficiency, and customer satisfaction will be your top priorities as you communicate with clients and technicians over the phone and support seamless business operations. Answering incoming phone calls, you'll speak with customers about their needs, answer questions, and enter their data into our dispatch software. You'll maintain a bubbly and professional attitude (even when interacting with challenging personality types), schedule service appointments, and dispatch technicians to jobs based on location, skill set, and availability. When appropriate, you'll also help drive revenue by promoting service agreements and selling accessories over the phone. Would you excel as our new Office Dispatcher? Here's what you need: 3+ years of dispatch experience Ability to remain calm and professional during challenging interactions Ability to follow up after requests and see projects through to completion Proficiency with technology and modern dispatch software, preferably ServiceTitan Analytical problem-solving skills Attention to detail and organizational skills Punctual, dependable, and trustworthy personality Self-starter mentality with a fast-paced work ethic Familiarity with coaching programs (Praxis S-10, Nexstar, Blue Collar Success Group, etc.) - preferred HVAC or plumbing dispatch experience - preferred

ABOUT OUR HVAC TEAM

We are a small but GROWING team that always provides the highest service and quality on every job we do. We also like to have FUN and view ourselves as very different from other HVAC and plumbing businesses. We are a locally owned company and have great leadership who are personally interested in the success of the organization, a loyal base of customers going back decades, a long-term strategy, and a vision for future expansion while protecting our reputation for honesty and integrity and remaining locally owned. Most of all we are a fun team of people who enjoy working with each other while serving a great group of customers. Ready to make your mark as our new Office Dispatcher? Take the first step using our initial application!