A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Part-Time Public Safety Dispatcher
Part-Time Public Safety Dispatcher
Company:
Monroe Community College
Job Location:
Rochester, New York
Category:
Police and Public Safety
Type:
Adjunct/Part-Time
Company Description:
Monroe Community College (MCC), a public institution in the Rochester, New York, region and a member of the State University of New York system, has built a legacy of innovation since its founding in 1961 and is widely regarded as a crown jewel of the community. MCC offers accessible, high-quality academic and workforce programs to a diverse population of learners. With campuses in Brighton and Downtown Rochester, plus online options, MCC meets students where they are. The College serves more than 23,500 students?making it the second-largest SUNY community college?and leads the state in SUNY Reconnect enrollment. Strong outcomes reflect MCC's impact: 87.7% of graduates are employed in New York State one year after graduation, and the College contributes $915 million annually to the regional economy. Guided by shared governance and a 10-member Board of Trustees, MCC partners closely with industry to meet workforce needs and support regional economic growth.
Please Note:
Selected candidates must be New York State residents, even if the position you are selected for supports our employees and/or students in a partially or fully remote capacity.
Job Description:
Job Function:
This is a highly responsible and moderately difficult position involving operating radio, telephone and related equipment for the efficient relay of information and dispatch of personnel and equipment used in the protection of life and property. Employees receive extensive on-the-job training and must exercise precise judgment, alertness and responsiveness in emergency situations. In some jurisdictions the employee may be required to clean work areas and emergency equipment and perform routine maintenance chores. The employee reports directly to and works under the general supervision of a senior-level employee or ranking uniformed officer and is given leeway to exercise independent judgment in emergency situations. Public Safety Dispatching is a 24-hour activity, requiring dispatchers to work flexible schedules. Does related work as required.
Examples of Duties & Responsibilities:
Answers and coordinates calls for service between the public and police, fire department, ambulance and other departments;
Receives calls on multi-line switchboard regarding various emergencies (e.g.: fires, robberies, stolen vehicles, missing persons, etc.);
Receives calls over "hot line" from fire departments and ambulance companies; Dispatches emergency vehicles and ambulances for emergency and routine calls; Relays calls to appropriate agencies or departments;
Prioritizes service responses in accordance with established policies; operates computer terminal to retrieve information and relay same as needed;
Completes and processes routine forms (ex.: stolen and recovered vehicle reports, missing persons, thefts, and complaints);
Maintains log of phone and radio messages;
Maintains status of emergency vehicles and/or equipment and use of facilities;
Responds to and may administer emergency medical services to walk-ins at the fire station or location of employment;
Maintains records and may schedule other dispatchers;
Other administrative duties as assigned
MCC Expectations:
Adheres to the College Code of Conduct.
Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
Maintains technological competencies utilized by the College.
Commits to the philosophy of a comprehensive community college.
Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.
Requirements:
Required Qualifications:
MINIMUM QUALIFICATIONS
Graduation from high school or possession of an equivalency diploma, plus
EITHER:
(A) One (1) year paid full-time or its part-time equivalent experience in two-way radio dispatching or two-way radio communications; OR,
(B) Eighteen (18) months as a volunteer for an emergency services organization, with a minimum of one hundred (100) hours of emergency services dispatching experience; OR,
(C) Graduation from a regionally accredited or New York State registered college or university with an associate's degree in Fire Science, Police Science or Criminal Justice; OR,
(D) An equivalent combination of education and experience as defined by the limits of (A), (8), and (C) above.
Preferred Qualifications:
Bilingual and able to read, write, and speak Spanish, or other languages, proficiently
The posted salary range represents the full salary scale for this position, which includes all pay steps within the range. The starting salary for all new hires is typically at the entry-level figure, as determined by the step placement of the Collective Bargaining Agreement. Progression through the range occurs over time based on established criteria such as length of service and performance. This range is provided to give applicants an understanding of the potential earnings over the course of a career in this role. MCC offers a Flexible Work Policy for benefit-eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting, and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.
Prohibition of Remote Work Outside New York State:
Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short-term, temporary basis. Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College. Notice Non-Discrimination
Annual Campus Security & Fire Safety Report Application Instructions:
Returning applicants may login to their Monroe Community College Careers Account to apply for this position. See the FAQ for using our online system. Please contact us if you need assistance applying through this website. The following documents MUST be submitted to be considered for this position: 1. Resume/CV
2.
Cover Letter Please note:
As part of the application process all applicants will be asked to provide the contact information for 3 professional references. References will only be contacted after interviews have occurred and only for applicants who are considered as finalists for the opportunity they applied to. HigherEd360 is part of the HigherEdJobs network.
