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Shop Manger/Dispatcher
Job
Door N Key Locksmith
Remote
Full-Time
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Job Description
Shop Manger/Dispatcher Door N Key Locksmith West Palm Beach, FL Job Details Part-time | Full-time From $16 an hour 1 day ago Benefits Paid training Paid holidays Paid time off Employee discount Opportunities for advancement Flexible schedule Qualifications Spanish Phone communication Customer service Computer literacy English Dispatching Phone etiquette Time management Office experience Full Job Description Dispatcher / Office Manager (Bilingual English & Spanish) Door N Key Locksmith - West Palm Beach, FL Fluent English and Spanish Required Door N Key Locksmith is seeking a highly organized, professional, and customer-focused Dispatcher / Office Manager to join our growing team. This role serves as the communication hub of our operation, coordinating between customers, technicians, and office staff to ensure every job runs smoothly. If you enjoy helping people, staying organized, multitasking, and working in a fast-paced environment, we'd love to hear from you. Schedule Full-Time Position Monday through Friday No weekends required What You'll Be Doing Answer incoming calls and assist customers with scheduling services. Coordinate and dispatch technicians to service calls efficiently. Maintain communication between technicians and customers throughout the day. Manage appointments, job updates, and technician schedules. Handle customer inquiries and resolve issues professionally. Process invoices, payments, and customer records. Assist with inventory management, parts ordering, and office organization. Support daily operations to ensure excellent customer service. Help maintain a professional and welcoming office environment. Qualifications Fluent in English and Spanish (Required) Previous experience in dispatching, customer service, front desk operations, or office administration is a plus, but not required. We welcome motivated individuals who are eager to learn and grow with our company. Strong communication and phone skills. Excellent organizational and time-management abilities. Comfortable using computers, smartphones, email, and office software. Ability to multitask and remain calm under pressure. Ability to work independently, take initiative, and maintain a high level of professionalism. Positive attitude and professional appearance. Must be reliable, punctual, and able to maintain consistent attendance. Why Join Door N Key Locksmith? Join a stable and growing local company serving Palm Beach County. Semi-monthly pay (consistent and reliable payroll schedule). Performance bonus opportunities. Optional after-hours work-from-home opportunities. Paid training and ongoing support. Opportunity for advancement and increased responsibility. Work directly with a professional team serving customers throughout Palm Beach County. Flexible scheduling and supportive management. Family-oriented work environment. Compensation & Benefits W-2 employee position Starting pay from $16.00 per hour , with opportunities for increases based on performance, experience, and tenure. Performance bonus opportunities. Semi-monthly payroll. Paid holidays. Major holidays off. Flexible scheduling and supportive management. Family-oriented work environment. Paid training and ongoing support. Opportunity for advancement and increased responsibility. Additional Benefits for Long-Term Employees Paid Time Off (PTO) eligibility after one year of continuous employment. Transportation assistance eligibility after one year of employment. Additional advancement opportunities based on performance and tenure. Application Questions Are you fluent in both English and Spanish? How many years of customer service experience do you have? How many years of office, administrative, dispatch, or front desk experience do you have? Are you comfortable handling multiple phone calls, customer inquiries, and scheduling appointments in a fast-paced environment? Are you comfortable using computers, email, smartphones, and basic office software? Are you available to work our required schedule? Briefly describe your experience working with customers, managing schedules, or coordinating daily operations. Why do you believe you would be a good fit for this position? When would you be available to start?