A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Monday-Friday (Saturday coverage may be required during peak season) Join One of Charleston's Fastest-Growing Home Service Companies! Fix It 24/7 is looking for a highly organized, customer-focused HVAC & Plumbing Dispatcher to join our growing team in Charleston, SC. If you thrive in a fast-paced environment, enjoy coordinating multiple priorities, and take pride in delivering outstanding customer service, we want to hear from you! As our Dispatcher, you'll play a critical role in keeping our HVAC and Plumbing teams running efficiently by scheduling technicians, communicating with customers, and ensuring every job is completed smoothly. What You'll Do Dispatch HVAC and Plumbing technicians for service, maintenance, and repair calls. Communicate with customers regarding appointment times and schedule updates. Monitor technician progress throughout the day and adjust schedules as needed. Coordinate emergency and priority service calls. Work closely with the call center, service managers, and field technicians to ensure exceptional customer service. Maintain accurate job information and scheduling within Service Titan. Help ensure daily revenue goals and operational efficiency are achieved. Qualifications Previous dispatching experience in the HVAC, plumbing, electrical, or home service industry preferred . ServicebTitan experience is a strong plus. Excellent multitasking, organization, and time management skills. Strong communication and customer service abilities. Ability to remain calm and make sound decisions in a fast-paced environment. Proficient with computers and scheduling software. Team player with a positive, can-do attitude. Can pass pre-employment drug screen and background check Compensation & Benefits $20-$22 per hour Monday-Friday schedule Saturday coverage may be required during peak seasons Medical, dental, and vision insurance 401(k) with company match Paid Time Off and paid holidays Career advancement opportunities with a growing company Supportive team culture and year-round stability If you're ready to be part of a company that values teamwork, customer service, and professional growth, apply today and help keep Charleston comfortable with Fix It 24/7!
