JOB SUMMARY

This position answers incoming calls from the public on emergency and non-emergency telephone lines. Pages emergency response units and makes response decisions regarding law enforcement, fire, and emergency medical services. Handles walk-in requests for services. Operates computer terminals, enters and maintains records through computer aided dispatch programming (CAD), and interpretive judgment may be required.

ESSENTIAL DUTIES

Answering all incoming calls both emergent and non-emergent. Operates, monitors, answers, and dispatches via radio communication for Police, Fire Department, EMS, and other agencies, updates responders with new information. Classifying calls using problem solving skills/analysis and decision-making skills to dispatch out the corresponding agency (fire, law enforcement, EMS). Dispatch out responding departments to calls for service. Researches, retrieves, and communicates information related to warrants, addresses, name records, phone records, and vehicle records using a computer aided dispatch (CAD) system. Accesses NCIC, SDLETS, and NLETS databases for criminal justice information. Maintains and updates call logs. Performs other related duties as directed by a supervisor.

MINIMUM QUALIFICATIONS

Must possess a High School Diploma Must be 18 years of Age Must be willing and able to work a variety of shifts and hours including days, nights, weekdays, weekends, and holidays. Adequate mental and physical capacity to perform assigned duties in an efficient and safe manner. Ability to understand and operate a variety of radio and telephone equipment. Must possess good hearing and a clear speaking voice. Basic knowledge of computers and have proficient typing skills. The ability to comprehend and follow complex oral and written instructions during emergency situations. Able to complete numerous tasks simultaneously and accurately during emergency situations. Maintain a professional working relationship with a variety of public and private agencies as well as the public in general. Skill in making decisions in high pressure and emergency situations. Skill in critical thinking, decision-making, and conflict resolution

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. Possess the ability to hear and to talk clearly.

BENEFITS

This position offers a competitive benefits package including health, dental, life, and retirement. 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