Emergency Response Call Oper

Salary Range:

$56,157.66 - $56,157.66 Works under the general direction of an assigned supervisor in the Communications Service Center. Operates a computer-aided telephone, dispatch and digital trunked simulcast radio system in order to provide emergency and routine dispatcher services to officers and the public. Collects and records information received by documenting the nature of the call, location and circumstances of the call, description of the responsible parties and/or suspects, and the name and number of the caller. Determines the order of response to emergency and non-emergency calls based on available resources. Researches geographical information to assist Police Officers in responding to emergency and non-emergency calls. Maintains status of field units using the CAD system via trunked radio system. Broadcasts information to dispatch units and to provide descriptions of suspects; monitors travel and scene times to evaluate unit status and determine officers' safety. Updates various lists and files to secure required wrecker and ambulance services and to have accurate and timely information available for callers requesting service. Attains and maintains State of Tennessee certification through approved training for public safety dispatcher on the National Crime Information Center (NCIC)/Tennessee Information Enforcement Systems (TIES)/National Law Enforcement Telecommunications Systems (NLETS). Provides Police Officers with information on stolen vehicles, wanted persons, criminal history, etc. by accessing the TIES, NCIC and NLETS databases and enters information into and responds to inquiries from other law enforcement agencies through these systems.