0 Memphis, TN Job Details Full-time 17 hours ago Qualifications Nursing Respiratory Therapy RRT RN License Medical software Greeting customers Patient demographics RMA Emergency medical dispatch Phone call screening Clinical data entry State-specific respiratory therapist license Patient care NCMA Telephone systems Medical Assisting LPN Typing Phone triage Handling patient inquiries Associate's degree Associate Degree in Nursing Certified Medical Assistant Patient scheduling via phone Entry level Full Job Description If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South. Responsible for answering calls received to the Transfer Center, collecting information relevant to the caller's needs in a computer software interface, determining the appropriate response to the caller's need and responding and connecting the caller with the correct facility, physician and or department. Define and triage patient care problems and gives appropriate instructions to ensure timely and effective action and quality of care. Responsible for clinical decisions involving triage and determining patient placement as it relates to the scheduling of appointments for clinic visits and procedures in the hospital setting. Has responsibility as liaison representing the center to the public. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview Responsible for answering calls received to the Transfer Center, collecting information relevant to the caller's needs in a computer software interface, determining the appropriate response to the caller's need and responding and connecting the caller with the correct facility, physician and or department. Define and triage patient care problems and gives appropriate instructions to ensure timely and effective action and quality of care. Responsible for clinical decisions involving triage and determining patient placement as it relates to the scheduling of appointments for clinic visits and procedures in the hospital setting. Has responsibility as liaison representing the center to the public. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. What you will do Correctly answers and greets callers to the Transfer Center and quickly determines the type of assistance needed by the caller. Correctly utilizes Transfer Center patient software to capture caller demographics, reason for call, patient information, transport times, and other pertinent information. Correctly utilizes the Conveyant Call Management Software. Dispatches transports in accordance with Policy and Procedure. Dispatches calls in a correct and efficient manner in accordance to Policy and Procedures Education/Formal Training Requirements Required

Technical Degree or Diploma Paramedic Preferred
Associates Degree Nursing Preferred
Technical Degree or Diploma Advanced Emergency Medical Technician (AEMT) Preferred
Technical Degree or Diploma Emerg Medical Tech (EMT) Preferred
Technical Degree or Diploma Medical Assistant Preferred
Technical Degree or Diploma Nursing Preferred
Technical Degree or Diploma Respiratory Therapy Work Experience Requirements Preferred
Call center 3-5 years Preferred
EMT 1-3 years Preferred
LPN 1-3 years Preferred
Paramedic 1-3 years Preferred
RN 1-3 years Preferred
RRT 1-3 years Licenses and Certifications Requirements Required
Registered Nurse Tennessee
Tennessee Board of Nursing Preferred
Nationally Certified Medical Assistant
National Association of Health Professionals Preferred
AAMA Certified Medical Assistant
The American Association of Medical Assistants Preferred
Registered Respiratory Therapist
Arkansas
Arkansas State Medical Board Preferred
Registered Nurse Arkansas
Arkansas State Board of Nursing Preferred
Registered Respiratory Therapist
Mississippi
Mississippi State Department of Health Preferred
Licensed Practical Nurse
Arkansas
Arkansas State Board of Nursing Preferred
Registered Paramedic
National
National Registry Of Emergency Medical Technicians Preferred
Licensed Practical Nurse
Tennessee
Tennessee Board of Nursing Preferred
NCCT Medical Assistant
National Center for Competency Testing Preferred
Advanced Emergency Medical Personnel
Tennessee
Tennessee Emergency Medical Services Division Preferred
AMT Registered Medical Assistant
American Medical Technologists Preferred
Emergency Medical Technician
National Registry Of Emergency Medical Technicians Preferred
Paramedic Mississippi
Mississippi State Department of Health Preferred
Emergency Medical Personnel Arkansas
Arkansas Department of Health Preferred
Registered Nurse Mississippi
Mississippi Board of Nursing Preferred
Advanced Emergency Medical Technician
National Registry Of Emergency Medical Technicians Preferred
Emergency Medical Personnel Tennessee
Tennessee Emergency Medical Services Division Preferred
Advanced Emergency Medical Technician
Mississippi
Mississippi State Department of Health Preferred
Licensed Practical Nurse
Mississippi
Mississippi Board of Nursing Preferred
Registered Respiratory Therapist
Tennessee
Tennessee Board of Respiratory Care Preferred
Certified Clinical Medical Assistant
National Healthcareer Association Knowledge, Skills and Abilities Ability to type 45 wpm accurately.

Ability to understand and prepare moderately complex written materials, such as patient records. Ability to communicate verbally with all level of associates, management, physicians, patients and their families. Ability to work without close supervision and to exercise independent judgment in a professional area. Ability to work within an interdisciplinary environment as a member of a team dedicated to shared patient/family responsibilities. Ability to type and utilize computer systems and call center software to meet the necessary requirements. Ability to organize multiple tasks and projects and maintain control of work flow. Supervision Provided by this Position There are no supervisory or lead responsibilities assigned to this position. Physical Demands The ability to sit for long periods in a call center environment. Must have good balance and coordination. 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