Call Taker

The purpose of the position is to process emergency and non-emergency calls from the public and to coordinate the response of emergency services. This is accomplished by answering calls and requesting information, determining appropriate response type, and dispatching services from the appropriate entity. Other duties include maintaining call records, completing general office duties, and verifying and updating dispatch maps. Processes incoming calls for service by gathering information; requesting emergency type; evaluating needs; determining emergency or non-emergency status; contacting the appropriate responder; dispatching services; monitoring activities; and receiving and transmitting updated information. Prioritizes calls for service by evaluating information; processing requests; prioritizing calls; contacting the appropriate agency; coordinating response of primary, back-up and support units; and providing other agency assistance as required. Maintains records of work performed by creating and filing information. Responds to requests from agency personnel by monitoring units and calls; entering information into local, state and national systems; confirming warrants; and processing miscellaneous service requests; and Performs other assigned duties. High school diploma or equivalent; Or equivalent training, education, and/or experience; Valid Driver's License. Must obtain APCO, EMD, and TCOLE certifications within six (6) months of hire. Knowledge of City policies and procedures; Knowledge of Microsoft Office Suite. Skill in the operation and use of standard office software which includes databases and presentation programs, along with standard Microsoft products; Skill in communicating effectively both orally and in writing; and Ability to effectively communicate, both verbally and in writing, with co-workers, the public, and elected and appointed officials; Ability to alphabetize and numerically sequence materials; Ability to hear and understand callers through each ear while wearing a headset; Ability to distinguish colors; Ability to enter information into systems while conversing with callers; Ability to establish and maintain working relationships with City administration, other employees, and the general public.