Public Transit Dispatcher

Between $14.00 and $17.00 Per Hour DOE (Depends on Experience) Position range in Texas $15.88 - $23.91 Per hour Public Transit Dispatcher

EAST TEXAS COUNCIL

Occupation:

Bus Drivers, Transit and Intercity

Location:

Kilgore, TX - 75662

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Posted:

05/04/2026 Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Updated:

05/07/2026

Expires:

06/03/2026 Job #: 17009711 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education High School Diploma or Equivalent Experience 12 Month(s) DL Required Language English, Very Well Schedule Full Time Job Type Regular Duration Permanent Employment Shift Day Shift Benefits Help for .

Job Purpose:

Coordinate and dispatch public transit services using scheduling software to ensure safe, timely, and efficient operations, while delivering high-level customer service and serving as the key communication link between drivers, passengers, and administrative staff.

Essential Job Results:

% of Time Results Expected and Duties Performed 60% Ensure timely and efficient dispatch and coordination of drivers to maintain on-time performance, optimize service delivery, and support overall operational goals by assigning, monitoring and adjusting driver schedules and manifests using transit scheduling software; maintaining continuous communication with drivers via radio, phone, or other devices to ensure safety and efficiency; providing real-time support to drivers, including routing assistance, trip updates, and incident response; tracking vehicle locations and performance metrics using AVL (Automatic Vehicle Location) systems. 25% Provide customer service excellence and trip scheduling by responding to customer inquiries and complaints via phone, email, or in person in a professional and courteous manner; confirming, canceling or modifying passenger trips using demand response or route deviation scheduling platforms; educating customers on service policies, eligibility, and trip booking processes; maintaining accurate records of customer interactions and trip adjustments. 15% Ensure safety through prompt incident support and accurate administrative reporting by monitoring service conditions and escalating safety issues or emergencies to supervisors and/or emergency services as needed; recording and reporting accidents, incidents, and vehicle issues in accordance with agency policies; supporting driver compliance with agency safety protocols, including pretrip inspections, breaks, and incident documentation; logging daily dispatch activity and generating reports related to on-time performance, no-shows, trip denials, and other key metrics; collaborating with call center and operations staff to ensure smooth and consistent service delivery; maintaining knowledge of transit service areas, eligibility criteria, and agency policies. Page 2 of 3 Required behaviors for all positions: Communicate with co-workers, management, customers, vendors, and others in a courteous and professional manner Conform with and abide by all company codes, regulations, policies, work procedures and instructions Embrace ETCOGs Vision, Mission and Purpose Demonstrate the values and principles set forth in the Customer Service Creed in all interactions with all individuals, both within ETCOG and when dealing with those we serve Regular attendance

Qualifications:

Education:

High school diploma or equivalent required.

Experience:

A minimum of one year of experience in dispatch, customer service, a transportation environment, or a related field is required; experience with transit scheduling is preferred; logistical knowledge of East Texas to include major highways throughout the region is strongly preferred; previous experience with scheduling software; equivalent combinations of education and experience may be considered.

Licensing Requirements:

A valid drivers license and a safe driving record required; new Texas residents with a valid drivers license from out of state will have 90 days from the date of hire to obtain their Texas drivers license.

Skills and Abilities:

Must possess the ability to manage high levels of stress and maintain composure and professionalism in a fast-paced high pressure environment; ability to multitask; must be able to display a sense of urgency when handling time sensitive issues; requires problem solving and critical thinking skills; ability to meet and maintain key performance indicator goals regarding on-time performance, alert response time, call productivity, driver overtime, client no shows, and accurate scheduling; must have knowledge of the geographical area; ability to pass Department of Transportation (DOT) physical examination and drug screening requirements; must possess a high level of proficiency in Microsoft Word, Excel and Outlook; the ability to operate a tablet and use a multi-line telephone system; bilingual in English and Spanish is preferred.

Office Equipment and Software:

Computer, cell phone, fax, copier, tablet, push-to-talk devices;

Software:

Microsoft Office, Outlook; Scheduling software.

Decision Making:

Must follow established steps and procedures.

Interpersonal Communication:

Internal customers at all levels; regular interaction with the public.

Confidential and Sensitive Information:

Access to customer names, addresses and telephone numbers.

Scope of Financial Responsibility:

N/A Working Conditions:

Potentially Hazardous Condition:

Driving throughout the East Texas region. Page 3 of 3 Environmental Conditions (noise, temperature extremes, etc.):

Physical Exertion:

Sitting for extended periods of time - Hourly occurrence Bending and stooping when filing paperwork -

Weekly Physical Demands:

Physical Activity Lifting or Exerting Vision Requirements Standing 5% Up to 10 lbs. 5% Close Vision 50% Walking 5% Up to 25 lbs. 0% Distance 5% Sitting 75% Up to 50 lbs. 0% Color 30% Fine Dexterity 15% Up to 100 lbs. 0% Peripheral 10% Reaching or Climbing 5% Depth Perception 10% Adjust Focus 20% Stooping or Crawling 10% Talking or Hearing 100%

DOT Physical Exam and Drug Screening:

Passing results required. Supervisory Responsibility, if applicable: Approximate Number of employees supervised: N/