A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Lubbock, TX Job Details Full-time $13.50 - $14.00 an hour 6 hours ago Benefits Paid time off Flexible schedule Qualifications Overseeing health insurance pre-certification Coordinating with emergency response agencies Managed care Phone communication Service scheduling Client inquiry handling Emergency call-taking protocols Emergency medical dispatch Radio communication systems Resource scheduling coordination Telephone systems Dispatch record maintenance Phone call management Task assignment Emergency real-time monitoring tools Communication skills Entry level Full Job Description About us
TAC MED INC
is a small business in Lubbock, TX. We are professional, customer-centric, demanding and our goal is to Provide excellent patient care as a Non-Emergency Ambulance/Transport Service.
Please apply in person at:
5 Briercroft Office Park, Lubbock, TX 79412 We are looking for an experienced dispatcher to join our team. The successful candidate will be responsible for obtaining necessary information from agencies and customers requesting service, coordinating various types of services, schedules requests to meet resource availability, dispatching the appropriate personnel in response to service requests, processing requests by field crews, facilitating information flow between administrative staff and field personnel, and performing assigned clerical and billing functions.
Responsibilities:
Answer customer service calls for service Input and update emergency and non-emergency call data Monitor, update, and control the location and movement of field units Act as a resource point for healthcare facilities and other agencies utilizing the services of Tac Med, Inc. Monitor and document response times of units, investigating and reporting all response time exceptions Maintain excellent knowledge of company policies and procedures. Demonstrate extensive knowledge of all communication equipment, including telephones, radios, and computers and tracking mechanisms Act as a customer liaison with health care facilities. Research and answer customer inquiries Obtain insurance or managed care authorizations Communicate and document service delays Actively work with customers and or providers to meet the customer service demands Determine medical necessity for ambulance services Maintain a calm atmosphere, non-emotional, professional tone throughout the Communication Center Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events Maintain knowledge of customer contracts and agreements Assist responding units with routing instructions to scenes when necessary; relay efficiently and accurately utilizing all map resources Attend scheduled meetings and training sessions Perform assigned clerical and billing functions Perform other duties as assigned Performs all duties with the utmost professionalism, reliability, and integrity
