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RH
Robert Half
Dispatcher
Career Insights for Dispatcher
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Scorecard
Based on Texas data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$44,695 / year median in Texas
+9% projected growth
Job Description
We are looking for a detail-oriented Dispatcher to join our team in a contract-to-permanent position. This role supports daily service coordination by managing incoming requests, arranging technician schedules, and maintaining accurate billing-related records. The ideal candidate brings strong customer service skills, stays organized in a busy environment, and is comfortable handling administrative and data entry tasks with precision.
Responsibilities:
- Respond to incoming service requests and gather the information needed to route appointments efficiently.
- Coordinate technician schedules to ensure timely coverage and effective use of field resources.
- Provide attentive support to customers by answering questions and communicating appointment updates clearly.
- Enter invoice and service-related information into internal systems with a high level of accuracy.
- Maintain organized service records and assist with billing documentation as needed.
- Balance multiple priorities throughout the day while adapting to changing customer and operational needs.
- Support accounting-related administrative tasks connected to invoicing, receivables, and recordkeeping.