A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Monday-Friday, 11:00 a.m. - 7:30 p.m. Got People Skills? Turn Them Into Paychecks Looking for Dispatcher jobs in Pflugerville where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day. Coordinate daily furniture deliveries for a last-mile operation. Assign routes, track drivers, update customers on ETAs, and resolve delivery issues in real time. Job Duties Build and adjust daily routes for furniture delivery drivers Monitor stops and communicate with drivers throughout the shift Call customers to confirm appointments, access issues, and delivery windows Handle delays, reschedules, refusals, and damaged-product reports Coordinate with the warehouse on load order and returns Log exceptions and keep delivery records current Education Requirements High school diploma or GED required. Additional customer service, business, or office training is beneficial. Experience Requirements Strong verbal and written communication skills. Ability to provide professional, courteous, and solution-focused customer service. Experience using computers, business software, and data entry systems. Excellent organizational skills with the ability to manage multiple priorities. Commitment to professionalism, accuracy, and customer satisfaction. Prior dispatch, routing, or high-volume customer service experience preferred Able to work the 11:00 a.m.-7:30 p.m. Monday-Friday schedule Comfortable on the phone and in a fast-paced, exception-heavy environment Basic computer skills (email, dispatch or routing software, spreadsheets) Preferred Qualifications Previous customer service, call center, retail, office support, or administrative experience is preferred. Experience working with CRM software, order processing systems, or customer databases is beneficial. Bilingual communication skills may be considered an asset depending on the position. Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Dispatcher. Physical Capabilities Ability to remain seated or stand for extended periods while assisting customers. Frequent use of computers, telephones, and standard office equipment. Ability to communicate clearly with customers, coworkers, and business partners. Ability to perform repetitive keyboard and data entry tasks throughout the workday. Benefits Competitive Weekly Pay Comprehensive Benefits including medical, dental, and vision coverage. Life Insurance and Disability Insurance for added peace of mind. Optional 401(k) Plan to help you prepare for the future. Supportive Team Environment focused on professional growth and customer success. "I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also." -Staffmark, Customer Service Rep Your voice is your superpower. Put it to work — Apply today. What You Will Do As a Dispatcher you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service. Build and adjust daily routes for furniture delivery drivers Monitor stops and communicate with drivers throughout the shift Call customers to confirm appointments, access issues, and delivery windows Handle delays, reschedules, refusals, and damaged-product reports Coordinate with the warehouse on load order and returns Log exceptions and keep delivery records current The Dispatcher supports customer satisfaction by providing timely, accurate, and professional assistance across a variety of service needs. This role combines communication, organization, and problem-solving skills to help customers receive exceptional support. A successful Dispatcher manages customer inquiries, maintains accurate records, and works collaboratively with internal teams to resolve questions and concerns. Professionalism and attention to detail contribute to positive customer experiences. This position rewards individuals who enjoy working with people and making a meaningful difference through outstanding service.
