EMS Call Taker

We are currently looking to expand our team of EMS Call Takers based out of our state of the art communications center at our headquarters in Spring, TX. The EMS Call Taker position is a skilled service work that heavily revolves around customer service. It requires a 5-star customer service and sense of urgency. The candidates will be answering calls from facilities that covers a wide variety of medical situations.

Duties and Responsibilities:

Input precise patient information, pickup/drop-off locations, medical necessity details, and billing/insurance information into the CAD system. Receive & process emergency as well as non-emergency requests for ambulance transportation from hospitals, care providers, nursing facilities, etc. in an efficient manner to attain an appropriate and timely response. Determine the nature/urgency of calls & initiate appropriate personnel response or other emergency personnel action. Schedule ambulance transports using a computer aided dispatch system. Work seamlessly with the dispatch team to prioritize trips based on urgency, appointment times, and resource availability Independently initiate action consistent with existing policies and procedures, based upon observed situations, and utilizing sound judgment. Analyze and interpret difficult and complex patient care and personnel situations. Create and maintain a positive and cooperative working environment in stressful situations. Provide exceptional customer service and clear communication to facility staff, patients, and family members during what can be stressful situations Establish and maintain effective working relationships with all levels of personnel within the company, medical community, outside agencies & patients. Handle a significant number of stressful situations and be able to function calmly, coolly and collectedly under all types of stressful situations. Other duties as assigned by your supervisor.

Requirements:

High School Diploma or GED from a U.S. accredited school Customer Service experience Ability to handle confidential and sensitive information in a discreet manner Proficiency with computer and related software, i.e. Word and Excel Excellent written and verbal communication skills are a MUST (correspondence, reports and assist in the processing of documents as required) Ability to answer telephone calls, resolve issues, provide information, and multitask Critical thinking skills and decisive judgement within a group setting are imperative Ability to sit for long periods of time. Proficient in all forms of the English language Be a U.S. Citizen or eligible to work and reside in the U.S.

Preferences:

Medical knowledge/experience Experience in an ambulance/dispatching call center Minimum typing speed 40 wpm Live within a reasonable commute (30 minute average) from 77379

Job Type:

Full-time (Three to Four 12-hour shifts per week) -Mid Shifts (Noon - Midnight)/ (Midnight to Noon) Availability to work overtime and/or varying duty hours as deemed necessary, including weekends & holidays is extremely important in this role. An excellent attendance record is also imperative.

Schedule:

Please note that not all shift types may be available at time of hire. We are looking for candidates that are flexible. These shift times are typical but subject to change depending on company needs.

Job Type:

Full-time Pay:

$15.00 - $16.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Typing:

1 year (Preferred)

Dispatching:

1 year (Preferred) Customer relationship management: 3 years (Preferred)

License/Certification:

Paramedic License (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Spring, TX 77379 (Required)

Work Location:

In person