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LS
LPC Services
CSR/ Dispatch
Career Insights for Dispatcher
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$44,695 / year median in Texas
+9% projected growth
Job Description
Customer Service Representative / Dispatcher Waco, TX & Austin, TX $21.00-$24/hour (based on experience) + Full Benefits About LPC Services LPC Services is a family-owned and operated company serving Central Texas since 1972, specializing in HVAC, plumbing, electrical, and mechanical services for commercial facilities. Backed by the legacy of Lochridge-Priest, we pride ourselves on fast response, reliable service, and taking care of our people and customers the right way .We don't just fix systems — we keep businesses running. The Role ( The Backbone of the Operation) We're looking for a sharp, organized, dispatcher / CSR who can keep our field teams moving and our customers taken care of. If you've worked in logistics, mechanical trades, HVAC, plumbing, or construction dispatching — you'll fit right in. What You'll Be Doing Dispatch and schedule technicians across multiple service calls Communicate with customers — updates, ETAs, and problem-solving Prioritize emergency vs. routine service calls Coordinate with field techs, managers, and operations Manage work orders, service tickets, and system updates Keep jobs moving — delays are NOT your thing Handle inbound calls with professionalism and urgency Be the calm in the chaos when things get busy On-call weekend rotation Ensure monthly maintenance are completed on-time with a prioritization on "critical" accounts What We're Looking For 3-4+ years in: Dispatching Logistics HVAC / plumbing / mechanical industry Strong multitasking and organization skills Ability to think fast and solve problems on the fly Comfortable in a fast-paced, high-volume environment Strong communication (you'll talk to everyone — customers to techs) Tech-savvy (dispatch software, scheduling systems, etc.) What You Get $22-$26/hour depending on experience Full benefits package Stable, growing company with long-term opportunity Supportive, team-first environment Leadership that actually understands the field Why LPC? Family-owned feel Established reputation across Central Texas Real growth potential (we promote from within) Work that actually matters — keeping businesses operational Equal Opportunity Statement (EOC) LPC Services is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.