A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Monday-Friday, 9:00 AM-2:30 PM In-Office Position Brooks Appliance Repair & Electrical Services is looking for an organized, dependable, and experienced Service Dispatcher / Customer Service Representative to join our team. This is a busy, fast-paced position and an important role within our company. Our dispatcher is responsible for keeping our appliance repair and electrical technicians scheduled efficiently while communicating with customers, technicians, and home warranty companies throughout the day. Responsibilities Answer a high volume of incoming customer calls Make outgoing calls to customers throughout the day Schedule appliance repair and electrical service appointments Dispatch and coordinate multiple field technicians based on location, availability, and type of service Manage schedule changes, cancellations, emergencies, and technician availability throughout the day Communicate professionally with customers and technicians Work with home warranty companies and their online portals daily, including reviewing service requests, updating job information, and following warranty procedures Enter and maintain accurate customer, job, scheduling, and warranty information Follow up with customers regarding appointments, parts, estimates, and scheduling Keep technicians' daily routes organized and productive Handle multiple calls, schedules, warranty requests, and priorities at the same time Qualifications Prior dispatching experience is strongly preferred Experience in a busy scheduling, customer service, or service-based office environment is highly desirable Experience coordinating multiple field/service technicians is a strong plus Must be comfortable handling a high volume of incoming and outgoing calls Strong multitasking and organizational skills Excellent telephone and customer-service skills Ability to think quickly and adjust schedules when cancellations, emergencies, or other changes occur Comfortable working with computers, scheduling software, and online portals Dependable, punctual, and detail-oriented Able to work independently while also being part of a team Dispatching experience with an appliance repair, electrical, HVAC, plumbing, or other home-service company is especially desirable. Experience working with home warranty companies and warranty service portals is a plus. Schedule & Pay Monday-Friday 9:00 AM-2:30 PM $18-$22 per hour, based on experience This is an in-office position in Fredericksburg, VA 22406. This is not a remote position.
Pay:
$18.00 - $22.00 per hour Expected hours: 27.5 per week
