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LC
Loudoun County Government
Public Safety Telecommunicator
Career Insights for Dispatcher
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$48,740 / year median in Virginia
+8% projected growth
Job Description
The Loudoun County Sheriff's Office is seeking professional, dedicated individuals who are interested in a position as a Public Safety Telecommunicator working 42-hours per week. Loudoun County is one of the fastest growing counties in the Commonwealth of Virginia and offers a competitive salary and benefits package. The position may include rotating shifts and on-call for emergency situations. Job duties include, but are not limited to: Maintain thorough knowledge of the telephone equipment and its usage. Receive calls for service from the public and promptly determine the urgency of the call. Processing the call efficiently and accurately while maintaining a professional, courteous and reassuring demeanor with the callers. Ability to work under stressful conditions and accurately enter calls for service into the Computer Aided Dispatch system. Maintain thorough knowledge and control of the radio equipment and dispatch appropriate units. Hiring salary is commensurate with experience. Requires a high school diploma or equivalent, and two (2) years' experience working in a call center or providing customer service. Must be a US Citizen or current legal resident of the United States for 10 consecutive years. Applicants with high school diploma and 1 year of work experience may be considered at a lower grade level at 117. Salary range is $55,467.93 - $94,295.49. Bilingual ability preferred. Selection process includes review of the Applicant Supplemental Questionnaire and County application; a background investigation to include fingerprinting, criminal record, driving record, and an in-person interview. Selected candidate must successfully complete the below training and certifications within one year of employment: Basic Dispatcher School Successful completion of Internal LCSO Call Taker Training CPR/AED certifications Association of Public Safety Communications Officers (APCO) Public Safety Telecommunicator (PST) Certification Department of Homeland Security/FEMA National Incident Management System (NIMS) 100, 200, 700 and 800 Emergency Police Dispatch (EPD) Emergency Medical Dispatch (EMD Emergency Fire Dispatch (EFD)