Dispatcher / Schedule Coordinator Rogers Heating & Cooling
- Lynchburg, VA Area This Is Not a Typical Dispatch Job We're not looking for someone to "answer phones.
" We're looking for a high-performance coordinator who can control the board, maximize technician productivity, and turn every inbound call into a booked opportunity. If you thrive in a fast-paced environment, like hitting measurable targets, and want to be part of a growing service company — keep reading. What You'll Actually Do Own the daily service schedule and keep it running at 90-100% capacity Convert inbound calls into booked appointments (not just "take messages") Coordinate technicians in real time to eliminate downtime Optimize routes to reduce drive time and increase revenue per tech Make outbound calls to fill open slots (unsold estimates, maintenance customers, follow-ups) Communicate clearly with customers and technicians throughout the day Maintain accurate job notes and customer records What You'll Be Measured On This is a performance-driven role. You'll be expected to track and improve: Booking rate (% of calls converted to appointments) Schedule fill rate (how full your board is each day) Technician utilization (idle time vs working time) Revenue per call (through proper positioning and scheduling) Same-day service opportunities captured What We're Looking For Strong communication skills (clear, confident, professional) Ability to stay organized under pressure Comfortable following and improving structured call scripts Quick decision-making and problem-solving skills Positive, customer-first mindset Experience in dispatch, scheduling, or call center roles is a plus HVAC or home service experience is a bonus (not required — we train) What We Provide Paid training with proven scripts and systems Clear expectations and measurable goals Supportive team environment with room to grow Opportunity to directly impact company performance and earnings Compensation & Schedule Competitive hourly pay (based on experience) Performance-based incentives / bonuses Full-time position Typical schedule: Monday-Friday + occasional peak-season flexibility, occasional weekends, Who This Is Perfect For Former call center top performers Dispatchers who want more control and impact Organized multitaskers who like fast-moving days People who enjoy hitting goals and improving daily Who This Is NOT For Anyone looking for a slow-paced or low-responsibility role People uncomfortable with performance metrics Those who prefer unstructured, "wing-it" environments How to Apply Submit your resume and a short message answering this: "How do you stay organized and productive during a high-volume, fast-paced day?" We're building a team of professionals who take pride in doing things the right way. If that sounds like you, apply today to eugene@callrogers.com
Pay:
$18.00
00 per hour
Benefits:
401(k) matching Employee discount Health insurance Life insurance Paid time off Vision insurance
Work Location:
In person Dispatch Coordinator 4.0 4.0 out of 5 stars Lynchburg, VA 24502 $18
- $25 an hour
- Full-time Rogers Heating & Cooling 21 reviews $18
- $25 an hour
- Full-time Dispatcher / Schedule Coordinator Rogers Heating & Cooling
- Lynchburg, VA Area This Is Not a Typical Dispatch Job We're not looking for someone to "answer phones.
" We're looking for a high-performance coordinator who can control the board, maximize technician productivity, and turn every inbound call into a booked opportunity. If you thrive in a fast-paced environment, like hitting measurable targets, and want to be part of a growing service company — keep reading. What You'll Actually Do Own the daily service schedule and keep it running at 90-100% capacity Convert inbound calls into booked appointments (not just "take messages") Coordinate technicians in real time to eliminate downtime Optimize routes to reduce drive time and increase revenue per tech Make outbound calls to fill open slots (unsold estimates, maintenance customers, follow-ups) Communicate clearly with customers and technicians throughout the day Maintain accurate job notes and customer records What You'll Be Measured On This is a performance-driven role. You'll be expected to track and improve: Booking rate (% of calls converted to appointments) Schedule fill rate (how full your board is each day) Technician utilization (idle time vs working time) Revenue per call (through proper positioning and scheduling) Same-day service opportunities captured What We're Looking For Strong communication skills (clear, confident, professional) Ability to stay organized under pressure Comfortable following and improving structured call scripts Quick decision-making and problem-solving skills Positive, customer-first mindset Experience in dispatch, scheduling, or call center roles is a plus HVAC or home service experience is a bonus (not required — we train) What We Provide Paid training with proven scripts and systems Clear expectations and measurable goals Supportive team environment with room to grow Opportunity to directly impact company performance and earnings Compensation & Schedule Competitive hourly pay (based on experience) Performance-based incentives / bonuses Full-time position Typical schedule: Monday-Friday + occasional peak-season flexibility, occasional weekends, Who This Is Perfect For Former call center top performers Dispatchers who want more control and impact Organized multitaskers who like fast-moving days People who enjoy hitting goals and improving daily Who This Is NOT For Anyone looking for a slow-paced or low-responsibility role People uncomfortable with performance metrics Those who prefer unstructured, "wing-it" environments How to Apply Submit your resume and a short message answering this: "How do you stay organized and productive during a high-volume, fast-paced day?" We're building a team of professionals who take pride in doing things the right way. If that sounds like you, apply today to eugene@callrogers.com
Pay:
$18.00
00 per hour
Benefits:
401(k) matching Employee discount Health insurance Life insurance Paid time off Vision insurance
Work Location:
In person
