9-1-1 Emergency Trainee Dispatcher / Lateral Dispatcher

9-1-1 Emergency Trainee Dispatcher / Lateral Dispatcher Snohomish County 911

• 2.5 Everett, WA Job Details Full-time $34.84
• $44.

51 an hour 2 days ago Benefits Paid training Wellness program Disability insurance Health insurance On-site gym Dental insurance Paid time off Pension plan Employee assistance program Vision insurance 403(b) Opportunities for advancement Life insurance Qualifications High school diploma or GED Typing Full Job Description JOB Are you good at multi-tasking and working under pressure? Does working in a "state of the art" modern facility with multiple systems and monitors or displays sound exciting? Are you interested in a job where no two days are the same? Are you looking for stable full-time employment with a defined retirement plan (pension)? Then join us and answer the call as a 9-1-1 Emergency Dispatcher where Help Starts Here! Join us in making a difference in our community

• one call at a time!

Have you thrived in a fast-paced retail or customer service job?

Have you worked behind a busy coffee bar, handled long lines, supported customers, or kept calm during the holiday rush at a retail store? If so, you may already have the skills to succeed as a 9-1-1 Emergency Dispatcher.

Dispatchers are professional multitaskers — and some of our most successful team members come from high-volume service environments where staying calm, focused, and customer-centered is part of everyday work.

Are you skilled with technology and learning new applications? Does new technology and software excite you? Do you check the latest in tech? If so, combining those skills with multi-tasking and customer service make a great combination of transferrable skills to succeed as a 9-1-1 Emergency Dispatcher! Our training program is fast paced with some of the latest technology available to our industry. If you're ready to take those skills into a meaningful public safety career, we invite you to answer the call — where Help Starts Here!

About UsWe are a forward-thinking public safety agency located just North of Seattle, in the beautiful Pacific Northwest. We are grateful to be surrounded by mountains, water, city life, and an abundance of outdoor recreation and cultural activities. People who work here are dedicated to serving our community and making a positive, meaningful impact. By joining our team, you'll have the satisfaction of knowing your work directly benefits the safety and wellbeing of our community of over 800,000 Snohomish County residents. We are seeking individuals that have a desire to be a part of our public safety community and provide the help during emergency needs.

Why You Should Apply:

Make a

Difference:

You'll play a crucial role in emergency response, helping people in urgent situations, ensuring their safety and the safety of First Responders arriving on scene.

Career Growth Opportunities:

Start your career in public safety with pathways for advancement. Continuous training and mentorship provided.

Wellness Program:

Access to mental health resources, on-site wellness room (gym) for physical wellness, and other wellness initiatives to support your overall well-being and work-life balance.

Technology:

We are a state-of-the-art Dispatch Center, committed to leveraging technology and AI to enhance our services to our community. Stable full-time employment with a defined benefit retirement plan. We aren't going anywhere! Why This Job is a Great Fit for Retail & Service ProfessionalsIf you've ever: Managed multiple customer needs at onceStayed professional during stressful interactionsCommunicated clearly over noise and distractionsWorked quickly while using multiple systemsStayed calm when things got busy…then you already have the foundation for dispatch work.

As a Dispatcher, you'll use those same strengths to help people during emergencies.

What we offer: Snohomish County 911 offers an attractive compensation and benefits package that includes: Generous paid time-off starting with 192 hours of PTO (accrued per year and pro-rated the first year).Holidays

• 13 recognized holidays per year with an additional longevity holiday for employees who reach ten (10) years longevity or more.

Employees will accrue eight (8) hours of PTO for each holiday that they are in a paid status. Additional PTO hours accrued for employees who work between the hours of 3pm on December 31 and 3am January 1 and / or 3pm July 4 and 3am July 5.

Pay:

$34.84 per hour on day one of training, with union negotiated increases.

Benefit plans

• Medical plans through Regence (PPO) OR Kaiser Permanente (HMO). Dental through Delta Dental. Vision through VSP. Employer paid life insurance and long-term disability. Employee Assistance Programs
• Access to two EAPs through Association of Washington Cities and Public Safety EAP. WA State Public Safety Employees Retirement System (PSERS), Deferred Compensation contribution, matched by employer (shown below): Pension Plan
• Vested in PSERS after 5 years of employmentDeferred Compensation
• Employees will receive a 3.

5% contribution and a contribution match of up to 2.9% to their choice of one of four plans: 457 and 403b plans available, including a ROTH plan option. Employees may contribute the maximum allowed by law under each of the plans (one 457 and one 403b) Job SummaryJoin a vibrant and energized group of highly trained professionals who are dedicated to making a positive difference in all communities within Snohomish County. We pride ourselves on the level of dedication our teams bring to the table and we want you to be a part of it!

If you want to make a difference in your community, then let us help you shape that passion through our fully paid training program and turn it into a career of a lifetime!

We are a driven organization and our teams leverage technology to connect directly with police officers, firefighters, EMS, search and rescue teams and members of the public. A 911 Dispatcher's job is much more than answering 911 calls and includes supporting responses with more than 43 public safety agencies.

SUPPLEMENTAL INFORMATION

Qualifications and SkillsHigh School Diploma or Equivalent (GED) are requiredMust be ACCESS Level II certified, or be certified within six months of commencement of employmentAdvanced Emergency Medical Dispatcher Certification through International Academy for Emergency Dispatch (IAED), or be certified within six months of commencement of employmentCurrent CPR Certification desirablePass CritiCall Dispatcher Test OR Pass Public Safety Testing Dispatcher Exam with score of 85% or higherType 40 wpm at 90% accuracy (verified through CritiCall or PST Dispatcher Exam).Positive attitude and ability to work through rapidly unfolding situationsDesire to assist police and fire, as well as members of the public who may be in distressDesire to work with modern technology with a focus on providing an exceptional customer experienceAbility to successfully complete the applicant testing process, polygraph, background investigation, psychological exam, and drug screeningSnohomish County 911 is an equal opportunity employer. Snohomish County 911 will not discriminate in employment, recruitment, or selection practices. Reasonable accommodations may be requested for Snohomish County 911's application process for applicants with disabilities by contacting our office via email or phone during normal business hours.