Public Safety Telecommunicator Entry

Public Safety Telecommunicator -

Entry Job Type:

Full Time Redmond, WA Redmond Police Department Salary:

$79,860.00 - $97,152.00

Annually Position Summary:

Our Public Safety Telecommunicators save lives. In this role, you are providing timely and accurate emergency communications services for Redmond Police and contract agencies. Dispatchers answer emergency and non-emergency phone lines and coordinate radio dispatch and response of police units.

Essential Functions:

Answers emergency and non-emergency calls for service and simultaneously enters this information into the computer using a Computer Aided Dispatch (CAD) System Calms, negotiates, advises, and provides instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls while providing excellent customer service. Dispatch police units as appropriate via a trunked radio system; anticipate problems and respond to units as necessary. Continually updates information as it is received, enters computer and updates units as to new information or instructions including follow up and updated status of calls. Manage multiple calls at a time while prioritizing them for response.

Requirements:

High school diploma or G.E.D. Two (2) years of experience working in a high volume or high stress environment that required prioritization and problem solving under pressure, preferred. Washington State Patrol's ACCESS certification must be completed within 6 months of hire. Telecommunicator Level 1 & 2 and CTO certification must be completed within 12 months of hire.

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