Import/Export Drayage Operations Coordinator / Dispatcher Northwest Carriers, Inc. Tacoma, WA Job Details Full-time $27

• $30 an hour 20 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Spanish Customer communication Writing skills Dispatching Attention to detail Organizational skills Full Job Description About Northwest Carriers Northwest Carriers, Inc.

is a regional transportation company specializing in container drayage and heavy-haul transportation throughout the Pacific Northwest. We are looking for dependable, detail-oriented operations professionals to join our Tacoma office. These positions will be cross trained across customer service, import/export coordination, scheduling, dispatch and after-hours support. We are looking for people who can think ahead, communicate clearly and help keep a fast-moving drayage operation organized. This is not a position where you simply enter orders and wait for the next task. Successful candidates will be expected to actively plan freight, identify problems before they happen and work closely with drivers, customers, warehouses and marine terminals to keep freight moving. What You'll Do Import / Export Customer Service

• Receive and process import and export transportation orders.
• Review bookings and delivery orders for complete and accurate information.
• Communicate directly with customers regarding load status, scheduling, delays and changes.
• Track vessel schedules, ERDs, cutoffs, terminal receiving windows and container availability.
• Monitor import free time, empty-return requirements and other time-sensitive shipment details.
• Maintain accurate load information and customer notes in our transportation management system.
• Follow up on missing information before it becomes an operational problem.
• Provide customers with timely updates throughout the life of the shipment.
• Coordinate documentation including BOLs, PODs, interchange documents and other shipment paperwork.
• Document accessorial events such as waiting time, storage, dry runs, redelivery, chassis usage and other additional services when applicable. Scheduling & Load Planning
• Build and maintain daily and future load schedules.
• Schedule warehouse loading and delivery appointments.
• Schedule marine terminal, rail and empty-return appointments.
• Plan freight several days or weeks ahead when required.
• Match drivers, tractors, chassis, containers and gensets with available freight.
• Monitor terminal receiving schedules and adjust plans when vessel schedules, ERDs or cutoffs change.
• Coordinate pre-pulls and equipment staging when necessary.
• Plan around driver hours, appointment windows and equipment availability.
• Identify scheduling conflicts early and develop solutions before service is affected.
• Maintain visibility on upcoming workload so staffing and equipment can be planned appropriately.
• Work closely with customers and warehouses when appointments need to be added, changed or expedited. Dispatch & Daily Operations
• Dispatch company drivers and coordinate daily container movements.
• Communicate clear pickup, loading and delivery instructions to drivers.
• Monitor loads throughout the day and make adjustments as conditions change.
• Coordinate with marine terminals, rail facilities, warehouses and customer facilities.
• Assist drivers with terminal issues, equipment problems, appointment changes and other operational challenges.
• Monitor driver progress and ensure loads remain on schedule.
• Communicate delays or service issues quickly and professionally.
• Help coordinate chassis, gensets and other equipment needed for refrigerated and heavy-haul container moves.
• Work as part of the operations team to maximize driver productivity while maintaining safe and realistic schedules. Rotating On-Call Responsibilities This position includes participation in a
• rotating after-hours on-call schedule
• . When on call, you will be responsible for responding to operational issues that occur outside normal office hours, including:
• Driver calls and dispatch questions
• Terminal or warehouse appointment issues
• Late or delayed loads
• Vessel, ERD or cutoff changes
• Equipment or genset problems
• Reefer-related issues
• Breakdown coordination
• Customer updates when immediate action is required
• Other time-sensitive operational issues On-call employees are expected to answer promptly, make sound decisions and escalate serious issues when necessary. What We're Looking For Preferred experience :
• 2+ years of dispatch, logistics, intermodal, drayage, import/export or transportation experience
• Container drayage experience strongly preferred
• Familiarity with Seattle/Tacoma marine terminals is a major plus
• Experience scheduling warehouse or port appointments is preferred
• Experience working with import/export bookings, ERDs, cutoffs and container availability is preferred Skills and qualities :
• Strong organization and scheduling skills
• Ability to manage multiple shipments and priorities at the same time
• Excellent attendance and punctuality
• Strong written and verbal communication
• Comfortable communicating with drivers, customers and vendors
• Able to remain calm and make decisions when plans change
• Strong attention to detail
• Comfortable working in a fast-paced environment
• Willingness to take ownership of problems rather than simply pass them along
• Able to think ahead and anticipate operational problems
• Comfortable using transportation software, web portals, email and Microsoft Office
• Ability to work independently while remaining part of a team
• Spanish is helpful but not required Schedule
• Full-time
• Monday through Friday daytime office schedule
• In-person at our Tacoma office
• Rotating after-hours/weekend on-call coverage is required
• Occasional schedule flexibility may be necessary based on customer and terminal operations Compensation & Benefits
• Hourly pay: $27.00
• 30.00 per hour, depending on experience
• Benefits include:
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) company match
• Paid time off
• Weekly pay via direct deposit Who Will Do Well Here This position is a good fit for someone who enjoys transportation operations and likes solving problems.

You should be comfortable looking at tomorrow's schedule and asking what could go wrong before it happens. We need people who communicate, follow through and take ownership of their work. In container drayage, schedules change quickly. Terminals close, vessel schedules move, appointments disappear and equipment problems happen. The right person will be able to adjust the plan without losing track of the bigger picture. Most importantly, we are looking for dependable team members who want to learn the operation and become an important part of our office.

• Job Type:

• Full-time

• Work Location:

• In person,

Tacoma, WA Pay:

$27.00

• $30.00 per hour Expected hours: 40.0
• 45.

0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

dispatch, logistics, intermodal, drayage, import/export: 2 years (Preferred)

Container Drayage :

2 years (Preferred) Bookings, ERDs, cutoffs and container availability: 1 year (Preferred)

Work Location:

In person