911 Dispatcher

911

Dispatcher Job Type:

Full Time Elm Grove, WI Elm Grove Police Department Position Summary:

This description is not intended as a complete listing of the specific duties and responsibilities of this position. It does not limit or modify the right of the employing authority to assign, direct, and/or control the work of employees under their supervision. Nothing contained herein is intended or should be construed to create or constitute a contract of employment between any employee or group of employees. The employing authority retains and reserves any and all rights to change, modify, amend, add to or delete from any section of this document as it deems in its judgment to be needed and proper.

Essential Functions:

Receive requests for emergency and non-emergency services (requests may be in person, via telephone, via radio network or via teletype). Obtain sufficient information to determine the appropriate agency, and if emergency or administrative action needs to be taken. Dispatch and direct emergency personnel, consider call priority, availability and the number and types of personnel needed. Monitor and coordinate departmental and inter-agency activities. Operate, maintain, and validate data in local, state, national, and international computerized criminal justice data bases. Solicit informational responses, coordinate and communicate responses and monitor ongoing activities to upgrade information received by field units as well as to enhance officer safety. Organize, catalog, maintain, and tabulate Departmental files and records. Perform collateral duties and special assignments at the direction or request of Departmental Supervisors. Operate and provide first line maintenance and perform preliminary diagnostics on all telecommunications and office equipment located in the Dispatch Center. Provide on-the-job training for new tele-communicators and other departmental personnel designated for training. Exercise discretion in a manner consistent with Departmental Policy and Procedures. Responsible to and accountable for compliance with Departmental Rules & Regulations, orders, and directives. Access cash register and receive fines and fees, validate checks, and make change as required. Receives and transmits emergency and non-emergency calls.

Requirements:

Possess a valid Wisconsin driver's license. Must be able to pass a background check. High School degree of equivalent.

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