A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Madison, WI Job Details Full-time From $21 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Live chat Spanish Texting/chatbox tools Phone communication Customer service Logistics customer service English High school diploma or GED Dispatching Driver's License Attention to detail Problem-solving Data entry Organizational skills Dispatch software communication Phone etiquette Critical thinking Full Job Description Better Trucks , one of America's fastest-growing startup delivery companies, is expanding our team and seeking a dedicated and experienced Dispatch Coordinator for our warehouse operations in the Madison metropolitan area. In this full-time role, you will be responsible for scheduling drivers, dispatching shipments, and ensuring timely and efficient operations. As a member of our operations team, you will monitor and optimize routes for Better Trucks Last Mile, utilizing your detail-oriented and organizational skills in a fast-paced environment.
Responsibilities:
Morning load out, include sorting packages and building daily driver routes. Scanning, labeling, and sorting packages. Monitoring and optimizing delivery routes. Ensuring Geofence accuracy Promptly resolving package issues. Tracking packages and their statuses (e.g., failed deliveries, age verification, missing packages). Scheduling Independent Contractor Drivers. Ensuring proper driver coverage. Monitor a live chat messaging system Auditing Proof of Delivery (POD) photos.
Qualifications:
Minimum age of 21. Valid Driver's License. Ability to pass a background check and drug test. Ability to multitask and thrive in a high-stress, fast-paced environment. Familiarity with technology for tracking drivers and package status, including GPS and camera capturing software. Proficiency with Microsoft Office, Excel, Google Sheets, and mass texting platforms. Self-starting, proactive, and initiative-taking. Strong critical thinking and interpersonal communication skills. Excellent memorization skills. Adaptability to change and flexibility to work varied shifts. Strong accountability and empathy skills. Commitment to treating all co-workers, delivery partners, and customers with respect. Ability to lift 50-70 lbs. Reliable and punctual.
Preferred Qualifications:
(Bilingual in English and/or Spanish). Shift (Full-Time):
Shifts:
Shift hours may vary between 6:00am - 6:30pm, depending on staffing needs or whenever daily workload is complete. It is possible that you may have to work longer shifts during peak season.
Operational Days:
Candidates must be adaptable and flexible to work any 7 days out of a week, even though we deliver Monday - Saturday. During peak season or if there are extreme spikes in volume, you may be asked to work on a Sunday.
Job Type:
Full-time Pay:
$21.00 an hour
Benefits:
Dental insurance Health insurance Vision Insurance Life Insurance Paid Time Off (PTO)
In person -- Better Trucks strives to provide all employees with equal opportunities. The Company's equal opportunity policy precludes discrimination and harassment based on, but not limited to, age, race, religion, sex, marital status, pregnancy, breastfeeding, parental or career status, political belief, industrial activity, sexual preference, gender identity and disability.
Job Type:
Full-time Pay:
From $21.00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Are you able to perform the essential functions of the job with or without reasonable accommodations?
Education:
High school or equivalent (Required)
Experience:
Dispatching:
1 year (Required) Data entry: 1 year (Required) Customer service: 1 year (Required)
Problem-solving:
1 year (Required) Organizational skills: 1 year (Required) Phone etiquette: 1 year (Required) Live chat: 1 year (Required)
Language:
English (Required)
License/Certification:
Driver's License (Required) Shift availability: Day Shift (Required) Night Shift (Preferred) Ability to
