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Dispatch Team Leader
Career Insights for Dispatcher
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Scorecard
Based on Wisconsin data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$47,885 / year median in Wisconsin
+6% projected growth
Job Description
Dispatch Team Leader at Educated Solutions Corp Dispatch Team Leader at Educated Solutions Corp in Slinger, Wisconsin Posted in about 14 hours ago.
Type:
full-time ESC has an exciting opportunity for a Dispatch Team Leader to support our trucking, warehousing and brokerage client in overseeing daily dispatch operations, ensuring efficient load planning, driver utilization, and on-time service. This role leads a team of dispatchers, supports driver communication, and works cross-functionally to deliver exceptional service while maximizing operational efficiency and profitability. This is a direct hire opportunity, working onsite in Hartford, WI. Key Responsibilities Lead, coach, and develop a team of dispatchers to ensure high performance and accountability Oversee daily load planning, routing, and scheduling to optimize equipment and driver utilization Ensure superior customer service, email response times of 15 minutes or less, on-time pickup and delivery performance while proactively addressing service issues Support driver retention through effective communication, problem-solving, and relationship management Work closely with safety department on safety initiatives, driver training needs, new driver training and road tests Serve as escalation point for complex operational challenges, including service failures, driver concerns, and customer needs Monitor key performance indicators (KPIs) such as on-time performance, empty miles, revenue per truck, and driver productivity Collaborate with our logistics team to align capacity with demand Ensure compliance with DOT regulations, Hours of Service (HOS), and company policies Identify process improvement opportunities and implement best practices to increase efficiency Qualifications 3+ years of experience in trucking dispatch, logistics, or fleet operations Prior leadership or supervisory experience preferred Strong understanding of transportation operations, routing, and load planning Familiarity with TMS systems, ELD platforms, and dispatch software Working knowledge of DOT regulations and Hours of Service requirements Excellent communication, problem-solving, and decision-making skills Ability to work in a fast-paced, high-pressure environment Key Competencies Leadership & Team Development Operational Efficiency & Problem Solving Communication & Conflict Resolution Customer Focus Data-Driven Decision Making Time Management & Organization Performance Metrics On-time pickup and delivery percentage Driver retention and satisfaction Revenue per truck / utilization rates Reduction in empty miles Service issue resolution time Work Environment Fast-paced, operations-focused environment. May require early mornings, evenings, or weekend availability depending on business needs. Normal hours Monday-Friday approx. 7am-4pm/7:30am-4:30pm/8am-5pm