A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Full Time West Allis, WI West Allis Police Department Salary:
$26.18 - $32.00
Hourly Closing Date:
8/17/2026
Position Summary:
Do you keep your composure in stressful situations and have a desire to help serve your community? Support the West Allis Police & Fire Departments as a Dispatcher. Some duties include receiving 911 calls and non-emergency calls for police, fire, and emergency medical services. Dispatchers regularly utilize phones, radio equipment, Computer-Aided Dispatch (CAD) systems, door controls, and a variety of other programs within the computer system. Dispatchers are trained in or become certified in CPR, Emergency Medical Dispatch (EMD), Wisconsin State Portals, and a variety of other disciplines. You must be able to work evenings, weekends, holidays, and long and odd hours when required. Exceptional written and oral communication skills are a must for this position. If this sounds like you, apply today!
Essential Functions:
Answer and route emergency and non-emergency calls for service received via telephone. Dispatch and direct emergency personnel, consider call priority, availability and the number/types of personnel needed. Administer emergency medical dispatch instructions through ProQA Priority Dispatch. Monitor all police/fire/EMS units and document their locations or actions, record changes of status; Possess multitasking ability to monitor telephones, radio transmissions, scanner receptions and conversations. Maintain vast knowledge of the geography of the city, including streets, major intersections, house numbering system, freeways, borders & landmarks.
Requirements:
High School Diploma (or equivalent) A minimum of two years' experience in administrative support and/or customer service including extensive customer service interaction. Ability to accurately type 35 wpm and basic knowledge of data entry as well as utilizing software in accordance with the needs of the department. Preferred knowledge and proficiency in Microsoft Office Suite programs such as Microsoft Outlook (mail, calendar, tasks), Word (templates, forms, mail merge, reviewing) and Excel; and Adobe Reader. Basic skills in English grammar/writing and math. Experience working in team environments as well as in diverse backgrounds.
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