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Statewide Service Inc.
Service Dispatcher
Entry-Level JobVerifiedNo experience needed
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Based on West Virginia data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$47,748 / year median in West Virginia
+9% projected growth
Job Description
Join Our Team as a Service Dispatcher! We are looking for a dependable, organized, and customer-focused Service Dispatcher to join our growing team. The Service Dispatcher will play a key role in coordinating service calls, communicating with customers and technicians, scheduling appointments, and ensuring each job is handled efficiently and professionally. Responsibilities Schedule and dispatch service technicians to customer locations. Communicate with customers by phone, email, and other methods to schedule appointments and provide updates. Coordinate daily technician schedules and adjust assignments as needed. Monitor service calls and follow up to ensure jobs are completed on time. Maintain accurate service records, work orders, and customer information. Communicate job details, priorities, and special instructions to technicians. Handle scheduling changes, delays, and customer concerns professionally. Work closely with management and the service team to maintain efficient operations. Qualifications The ideal candidate will have excellent communication and organizational skills, strong attention to detail, and the ability to multitask in a fast-paced environment. Previous dispatching, scheduling, customer service, or administrative experience is preferred but not required. Experience in a service-related industry is a plus. We are looking for someone who is reliable, professional, solutions-oriented, and comfortable working with customers and field technicians.