About Thomasville Restoration Thomasville Restoration's vision is to be the #1 restoration company in the Mid-Atlantic Region. To help achieve this goal and support our growth, we are adding a Rapid Responder. This position offers a unique opportunity to support our mission of putting families' homes and lives back together across the Mid-Atlantic while upholding our culture of Family First, Compassion, and Communication. Job Description Thomasville's Rapid Response Team is the first face of reassurance for families and businesses in crisis. This role is not simply about selling a service; it's about showing up when people need us most, providing clarity in chaos, and delivering the level of compassion and professionalism that makes Thomasville Restoration the most trusted name in the Mid-Atlantic. Rapid Responders respond to emergency notifications in real time, arriving promptly on-scene to guide property owners through their next steps. With empathy and confidence, they introduce Thomasville's full range of recovery services — from board-ups and mitigation to reconstruction — and ensure every client feels supported, informed, and cared for from the very first moment. Our Services Emergency Services

• Board Up, Tarping Mitigation
• Asbestos Abatement, Smoke & Fire Restoration, Mold Remediation, Water/Flood Mitigation Contents
• Content Cleaning, Packout, Storage Reconstruction
• Full Property Restoration What You'll Do Be First on Scene
• Arrive quickly at fire and property damage sites, serving as the immediate point of contact for affected homeowners and businesses. Deliver the Thomasville Touch
• Approach every situation with compassion, patience, and professionalism, instilling confidence that their home and family are in trusted hands. Educate & Guide
• Clearly explain Thomasville's services and recovery process, answering questions and offering reassurance. Facilitate Solutions
• Secure service agreements for board-ups, mitigation, and restoration, ensuring clients' urgent needs are prioritized. Collaborate with First Responders
• Build and maintain relationships with local fire departments, police, and community agencies to streamline emergency referrals and trust. Document & Communicate
• Accurately log call details, customer information, photos, and communications in DASH for seamless coordination with field and estimating teams. Track Activity
• Submit weekly reports of calls, responses, and outcomes to leadership. Represent Thomasville
• Uphold our brand values and reputation with every client interaction, demonstrating our core belief: Family First.

Who You Are Must be able to respond 24/7 within the assigned geographic area on a rotating on-call shift. Strong communication, interpersonal, and customer service skills with proven ability to act quickly and decisively under pressure Warm, approachable, and aligned with Thomasville's culture of Family First, Compassion, Communication, and Care. Valid Driver's License; IICRC certification strongly preferred Motivated to grow within a leadership-driven, values-focused, and fast-growing company. Your Impact As a Rapid Responder, you are often the very first face of Thomasville during a family or business's most difficult moment. Your quick action, empathy, and professionalism ensure that property owners feel supported from the very beginning. By connecting them to our restoration services in real time, you help restore not only their property but also their peace of mind.

Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you available to be on-call?

Experience:

Door-to-door Sales:

2 years (Required)

Emergency Response:

1 year (Required)

Work Location:

On the road