Responsibilities:

Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise.
Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system.
Dispatch facilities, security, or other response teams based on the nature of each request and follow through to support timely resolution.
Maintain precise service records, log updates, and work order notes to ensure all activity is tracked clearly and consistently.
Review active workflows throughout the shift to confirm that emergency and non-emergency requests are handled efficiently and according to established procedures.
Prepare routine operational reports using standard office software such as Microsoft Word and Excel.
Communicate important updates, unresolved issues, and emerging concerns to incoming team members during shift handoff.
Work closely with supervisors, responders, and partner departments to support coordinated action and effective communication across operations.

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