A Facilities Manager manages the facilities of a company or organization, including buildings and grounds, equipment, supplies and staff. Oversees maintenance and security of facilities; oversees renovation projects and monitors work to improve energy efficiency, productivity or employee safety. May work in manufacturing and production, or manage hotels, small apartment buildings, trailer parks or recreational facilities.
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University Operations:
University Operations at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience. Visit our website or follow us on Facebook and Instagram to learn more.
The Opportunity:
The University Operations department is seeking a Zone Manager to lead a High-Performance Work Team (HPWT) responsible for housekeeping and maintenance services across multiple campus buildings. This role ensures operations align with industry, state, and university standards while promoting efficiency, transparency, and customer satisfaction. The Zone Manager also oversees daily staffing and serves as the primary customer liaison.
Responsibilities:
Supervise housekeeping and maintenance teams, including hiring, training, scheduling, and performance management. Ensure compliance with university policies, state and federal regulations, and standard operating procedures (SOPs). Develop internal controls to safeguard assets, maintain budget adherence, and optimize efficiency. Review and manage work orders in the Integrated Work Management System (IWMS). Develop and oversee maintenance and housekeeping schedules, ensuring coordination with teams, vendors, inspectors, and stakeholders. Prioritize workload, forecast manpower availability, and track progress through custom reports. Inspect completed work for accuracy, quality, and compliance with UCF standards and regulations. Submit and manage change requests to maintain optimal building upkeep and cleanliness. Ensure all life safety and urgent work orders are addressed promptly. Serve as the primary point of contact for customers, addressing requests and concerns in timely manner. Conduct regular service reviews with customers to assess quality and adjust services as needed. Maintain transparent and consistent communication with stakeholders. Enforce workplace safety procedures and ensure compliance with legal codes and regulations. Provide employees with ongoing training in job functions, standards, and customer service. Maintain accurate payroll and employee documentation.
Minimum Qualifications:
High School or Equivalent and 4+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Preferred Qualifications:
5+ years of supervisory experience in facilities operations, housekeeping, or maintenance services. Experience managing high-performing work teams in a large-scale facility or institutional setting. Experience in a customer focused role where professionalism is needed along with the ability to maintain confidentiality and address sensitive matters appropriately and efficiently. Knowledge of Integrated Work Management Systems (IWMS) and/or similar facility scheduling software. Strong understanding of OSHA regulations, workplace safety protocols, and compliance standards. Demonstrated ability to develop and implement operational efficiencies and process improvements. Ability to effectively coordinate with multiple stakeholders, vendors, and regulatory agencies. Proficient in training staff on cleanliness standards and conducting quality audits to ensure service improvements. Ability ...For full information see follow application link. As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at: http://eeo.ucf.edu/documents/PresidentsStatement.pdf. As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.
