Community Director - Housing and Facilities

Community Director - Housing and Facilities 4.2 4.2 out of 5 stars 1 University Place, Lamoni, IA 50140 Full-time Graceland University 75 reviews Full-time The Community Director is a live-in professional who provides leadership for residential communities and contributes to a vibrant, engaging, and student-centered campus experience. This position supports student success by fostering belonging, developing student leaders, and ensuring safe, well-managed residential environments. The Community Director serves as a primary point of connection for students, mentors student leaders, and collaborates across campus to support holistic student development and retention. Mission Alignment This position supports the University mission by cultivating inclusive residential communities that promote learning, wholeness, and meaningful connection. The Community Director plays a key role in shaping a campus culture where students feel supported, engaged, and empowered to succeed. Contribution to Student Success & Retention The Community Director contributes to student success by helping create: A strong sense of belonging for all students Opportunities for engagement and leadership development Systems of academic, social, and personal support Environments that promote responsibility, accountability, and growth Primary Responsibilities Residential Community Leadership Manage day-to-day operations of residence halls, apartments, or themed housing Maintain occupancy, assignments, and accurate records Oversee opening/closing processes and transitions Conduct regular facility walkthroughs and support community standards Student Development & Engagement Foster inclusive communities that support student belonging and success Maintain a visible and accessible presence in residential areas and campus life Provide support and intervention for students of concern Collaborate with campus partners to support holistic student development Student Leadership & Supervision Recruit, train, supervise, and evaluate student leaders and paraprofessional staff Provide coaching, feedback, and leadership development Support student governance structures, including House Councils Facilitate leadership development opportunities Conduct, Care, and Support Address student behavior through an educational conduct process Manage conflict resolution and roommate mediation Refer students to appropriate campus resources Support behavioral intervention processes Crisis Response & Safety Serve in an on-call rotation and respond to emergencies Support crisis response and safety protocols Educate residents on safety procedures Coordinate with campus and local emergency personnel Facilities & Operations Coordination Submit and follow up on maintenance and work orders Partner with facilities and housekeeping to maintain residential environments Monitor shared spaces and support appropriate use Administrative & Institutional Engagement Maintain accurate records and documentation Participate in meetings, committees, and Student Life initiatives Support retention efforts and student success strategies Contribute to assessment and continuous improvement Qualifications Bachelor's degree required Master's degree in higher education or related field preferred Experience in residence life, student leadership, or supervision preferred Working Conditions Live-in position Evening and weekend responsibilities, including on-call rotation Frequent interaction with students and campus partners Regular movement throughout residential facilities Overview In addition to core responsibilities, each Community Director will be assigned a functional leadership area based on departmental needs and individual strengths. 1. Housing Operations & Facilities (Operations Lead) (Derived from Housing & Facilities role) The Community Director may: Lead housing assignments, room changes, and occupancy strategy Manage housing systems (e.g., eRezLife) and ensure data accuracy Oversee billing coordination, damage charges, and contracts Direct check-in/check-out processes and condition reporting Serve as liaison with Facilities, Housekeeping, and Business Services Coordinate maintenance planning, inspections, and capital improvements Manage housing communications (move-in/out, selection, updates) Support housing budgets and operational planning 2. Student Activities & Campus Programming (Engagement Lead) (Derived from Student Activities role) The Community Director may: Lead campus-wide programming and event coordination Advise student organizations and programming boards Plan and execute large-scale events, traditions, and late-night programming Oversee operations of student spaces (e.g., student union, scheduling) Manage activity budgets and resource allocation Promote student engagement through a diverse event calendar Assess program effectiveness and participation trends Support leadership development through student involvement 3. Student Conduct (Accountability Lead) (Derived across all roles, centralized function) The Community Director may: Serve as a conduct hearing officer and case manager Adjudicate cases and assign educational sanctions Maintain conduct records and ensure timely resolution Educate students and staff on policies and expectations Support behavioral intervention processes and documentation