Operations Support Manager

• 3.

9 Rolling Meadows, IL 60008 $78,000 - $95,000 a year - Full-time Job Overview The Operations Support Manager keeps the business running smoothly by leading parts, warehouse, inventory, shipping and logistics, and facilities. This hands-on leader builds efficient processes, develops a safety-focused team, and makes sure customers, technicians, and internal teams have the parts, equipment, and workspace they need. Key Responsibilities Operations Leadership

• Lead, coach, and develop operations support staff, building a culture of accountability, safety, and customer service.
• Develop and maintain SOPs, policies, and procedures across all support functions.
• Track KPIs, analyze financial and operational reports, and drive continuous improvement.
• Manage operations and facilities budgets and control costs.
• Partner with sales, service, parts, and finance to meet business goals. Parts, Warehouse, and Inventory
• Oversee warehouse organization, layout, and workflow.
• Maintain inventory accuracy through cycle counts and reconciliation.
• Manage parts identification, procurement, purchasing, POs, RMAs, and core returns. Shipping and Logistics
• Manage domestic and international shipping, carriers, and freight costs.
• Oversee import/export compliance and customs clearance.
• Handle freight claims, shipping insurance, and damage claims.
• Ensure proper skidding, crating, and packaging of equipment and parts.
• Resolve order, shipping, and delivery issues using root cause analysis and corrective action. Facilities
• Maintain buildings, grounds, and building systems (HVAC, electrical, plumbing, roofing, doors, and docks).
• Run preventive maintenance programs for facilities and equipment.
• Manage contractors and service vendors (janitorial, landscaping, snow removal, waste, and pest control).
• Oversee security, access control, fire and life safety, emergency plans, and required inspections.
• Ensure OSHA, fire code, and environmental compliance.
• Manage utilities, service contracts, and facility improvements or layout changes. Qualifications
• 10+ years of experience in operations, warehouse, logistics, parts, or facilities management, including 5+ years in a leadership role.
• Strong knowledge of inventory control, purchasing, shipping, import/export, and freight claims.
• Working knowledge of building systems, preventive maintenance, and contractor management.
• Proven experience developing SOPs and leading process improvement.
• Ability to read financial reports, manage budgets, and use KPIs to make decisions.
• Experience with ERP, WMS, and/or CMMS systems; proficient in Microsoft Office.
• Ability to read mechanical drawings, parts diagrams, and technical documentation.
• Knowledge of OSHA regulations and workplace safety practices.
• Strong communication, organization, and problem-solving skills.
• Forklift certification (or ability to obtain), ability to lift up to 50 lbs, and availability for occasional after-hours facility issues. Preferred
• Bachelor's degree in Operations Management, Business, Supply Chain, or a related field, or if equivalent experience is equal to 10+ years no degree is needed.
• Experience in manufacturing, industrial equipment, or capital equipment environments. Offset Printing Experience +
• OSHA 30 or a facilities certification (FMP, CFM).

Pay:

$78,000.00 - $95,000.00 per year

Benefits:

401(k) matching Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person