Recreation Facilities Supervisor (Middle Shift)

The Facility Supervisor is responsible for supervising the day-to-day shift operations of the Recreation & Aquatics Center (RAC) building and programs admissions/concessions staff during the Splash Island Summer Season. Middle Shift will generally work a schedule of Monday thru Friday, 1:30pm

• 10:30pm, participate in an on-call rotation schedule and seasonal shifts as needed.

Shift premium is available for this position working this shift. The starting pay includes middle shift premium. Duties include, but are not limited to: Provides excellent customer service by answering questions and responding to patron and staff needs in a timely manner. Assists with the coordination and management of all guest activities in the facility to include special events, group fitness classes, recreation and aquatic programs, and daily guests. Coordinates with division managers with regards to facility reservations and the coordination of the set-up and clean-up of conference rooms to include the guest's use of audio-visual equipment. Assist the front desk operations to include cash handling responsibilities related to opening and/or closing of the RAC. Regularly performs recreation services roles during shift including collecting monies for various fees brought in and assisting with the preparation and reconciliation of daily deposits. Approves daily paperwork, looking for mistakes due to inadequate verification of the guest's residence and makes the appropriate corrections. Oversee the Playworld (supervised play) operations and staff that is hosted at the facility. Assists with programming administrative tasks as needed. Assists in Creates creating attendance reports, monitors equipment condition, tracks maintenance repair needs, and orders new equipment and replacement parts, as needed. Facilitates the safe handling of cleaning/sanitizing chemicals used at the RAC. Conducts monthly random audits of new and renewal membership enrollees against the sex offender registry. Research the eligibility of guests regarding their eligibility for certain insurance programs that reduce membership costs and provide information to help low-income families with the Town's beneficent fund. Ensure that all aspects of the RAC facilities to include rooms, pools and equipment, are clean and in safe working conditions. Performs Recreation Services Employee roles including working the front desk, Playworld, fitness, party/program, and building services roles. Oversees Splash Island operations to include admissions and concessions operations. Liaison with scheduling buyouts for outside companies to utilize Splash Island Oversee the hiring and scheduling of Playworld, Building Service, and Fitness Center employees. Oversees reservations and birthday parties hosted at the facility. Assisting with RAC marketing by coordinating and communicating needs with the Marketing and Communications Department. Attends meetings, as assigned.

Supervisory Responsibilities:

Supervises the part-time RAC employees. Employees carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; scheduling and approving time worked; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Town-related Competencies:

To perform this job successfully, all employees working in the Town should demonstrate the following competencies: Teamwork and Collaboration

• Gets along with and maintains positive relationships with coworkers.

Is willing to help with all types of work, no matter how big or small the task. Asks for and listens to coworkers' feedback; incorporates feedback into revised processes. Positively reinforces team members for their contributions and accomplishments. Admits mistakes when they occur, learns from them, and enables others to do the same. Service to Citizens

• Always represents the Town of Plainfield well; maintains personal accountability and ownership for customer service.

Will let customers know that he/she is willing to work with them to meet their needs. Follows up to ensure that requests and concerns are resolved. Understands customer problems and needs; quickly and effectively solves customer problems. Does more than what is normally required to resolve customer concerns. Professionalism

• Demonstrates professionalism in appearance and actions.

Maintains timely, personable, and effective communications with citizens and the general public, and local or intergovernmental contacts and neighboring community leaders. Demonstrates flexibility and a positive attitude when change occurs. Does not participate in conversations or actions that are disrespectful to others. Uses Town resources and assets wisely, efficiently, and according to Town policy. Dependability

• Attends work as scheduled; follows the attendance policy and informs his/her manager of absences in advance.

Accepts assignments willingly and can be counted on to complete tasks on time. Completes tasks accurately and thoroughly, eliminating the need for close review. Timely follow-through on tasks and projects issued by the Department Head, Town Manager, or Town Council. Does what he/she commits to doing. Interpersonal Communications

• Communicates clearly, accurately, and respectfully with coworkers and customers.

Keeps the Town Council well-informed of any incidents or issues, especially regarding offsite incidents. Keeps sensitive and confidential matters private. Listens to others and seeks to understand others' perspectives. Willingly accepts feedback and incorporates it into work activities and interactions. Job Knowledge and Work Habits

• Takes pride in work and coworkers; performs work with a positive attitude that enables others to perform well.

Is willing to ask questions when the job or task is not fully understood. Willingly participates in training to maintain or enhance current knowledge of principles, procedures, methods, and/or technology. Maintains an optimistic outlook when faced with difficulty or change and makes an effort to overcome obstacles. Retains the expected job knowledge; helps others by sharing knowledge. Job-related Competencies

• To perform this job successfully, employees in this job should demonstrate the following competencies: Leadership
• Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Delegation
• Delegates work assignments; matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Cost Consciousness
• Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources. Safety and Security
• Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Education and/or

Experience:

Bachelor's Degree preferred, High school diploma or general education degree (GED); and two years related experience and/or training; or equivalent combination of education and experience. Previous experience working in parks and recreation, education, or program management required.

Other Skills and Abilities:

The following skills and abilities are either required or desired.

Computer software skills required include:

Microsoft Outlook, Word, Excel, PowerPoint, Civic Rec, and When I Work The ability to make sound and rational decisions including exercising independent judgment within established protocols and guidelines is required. The ability to enforce rules and follow all established protocols and guidelines is required. The ability to resolve conflicts between guests, employees and/or employees and guests is required. First Aid, CPR, and AED certifications are desired. The ability to operate a computer, printer, copy machine, scanner, fax machine, and other office equipment is required. The ability to speak, read and write in English is required. Spanish is desired.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl. The employee is frequently required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee occasionally is exposed to working near moving mechanical parts and the risk of electrical shock when working with office equipment and outdoor weather conditions. The noise level in the work environment is usually quiet to moderate. While the business offices of the Town are open from 7:30 a.m. to 4:30 p.m., Monday through Friday this position will require work beyond these hours and on holidays. It also requires the ability to drive a Parks and Recreation Department vehicle. Thus, a valid driver's license is required.