Assistant Director Event Staffing and Facility Operations

Job Description:

Oversees the hiring, training, scheduling, and supervision of ushers, event parking attendants, and other event staff. Evaluates and monitors the effectiveness of services, policies, and procedures. Identifies and resolves operational issues. Updates and improves policies and procedures to enhance service delivery. Ensures excellent customer service is consistently provided. Collaborates with stakeholders to determine staffing needs for athletic home contests and other events. Develops and implements an effective training program focused on customer service, fan engagement, and guest safety. Coordinates identification checks and service training for selected individuals in accordance with applicable laws and University policies. Serves as the liaison to the business office to ensure accurate processing of expenses to the general ledger. Prepares division-specific business documents, submits invoices for payment, and reviews monthly expenses to confirm proper allocation. Troubleshoots game day operational needs and collaborates to develop and implement effective solutions. Ensures compliance with all applicable University, conference, and national governing body policies and procedures.

Short Job Description:

Associate's degree or two years' college coursework in a related field from an accredited institution. Three years' relevant experience. Experience with athletic or large event management. Experience with customer service. Strong interpersonal, written, and verbal communication skills. Ability to work under pressure. Strong organizational skills. Proven attention to detail. Experience with budgeting, tracking hours and expenses. Ability to work irregular shifts and extended hours, including weekends and holidays required.

Job Ref:

S1632

P Job Reply URL:

5490