Director of Facilities

Director of Facilities Carol Woods Retirement Community - 4.2 Chapel Hill, NC Job Details 1 day ago Qualifications Driver's License Full Job Description Position Summary The Director of Facilities is responsible for leading campus-wide maintenance operations and residential renovations. This role ensures that facilities are safe, reliable, and well-maintained, and that renovation projects are delivered on time, within budget, and with a high level of quality and resident satisfaction. This position supports the mission and values of Carol Woods by promoting resident well-being, responsible stewardship of resources, and continuous improvement. Reporting Relationship Reports to the Vice President of Campus Operations Key Responsibilities Maintenance Operations Oversee daily maintenance operations, including work order management and preventive maintenance programs Inspect buildings, infrastructure, and systems to proactively identify repair and replacement needs Ensure timely, high-quality completion of maintenance services Provide hands-on support as needed Renovations Management Plan, coordinate, and oversee residential unit renovations Develop scopes of work, project budgets, and timelines Manage multiple concurrent renovation projects Ensure proper permitting, inspections, and project closeout Contractor & Vendor Management Select, negotiate with, and manage contractors and service providers Monitor performance, quality, timelines, and costs Review and approve invoices and contract compliance Budget & Resource Management Develop and manage operating and capital budgets Track expenses and drive cost control initiatives Procure materials and manage inventory Partner with Finance on forecasting, reporting, and cost optimization Leadership & Team Development Lead, coach, and develop maintenance and renovations staff Oversee hiring, performance management, and succession planning Foster a culture of safety, accountability, and service excellence Drive continuous improvement and data-informed decision-making Resident Communication Serve as a key point of contact for maintenance and renovation-related concerns Communicate clearly and proactively regarding project timelines and expectations Support a high level of resident satisfaction and trust Systems & Compliance Utilize facility management systems (e.g., WorxHub or similar CMMS) Ensure compliance with all applicable codes, regulations, and safety standards Energy Management & Sustainability Lead and support energy management initiatives to optimize building performance, reduce operating costs, and lower environmental impact Identify, evaluate, and implement energy efficiency improvements and alternative energy solutions (e.g., solar, geothermal) where appropriate Monitor utility usage and support long-term sustainability goals Qualifications Education & Certifications Bachelor's or Associate degree in Facilities Management, Construction, Engineering, or related field (or equivalent experience) Relevant industry certifications preferred Valid North Carolina Driver's License required General Contractor's License preferred Experience 7+ years of experience in facilities maintenance, construction, or renovations Experience in multi-residential, senior living, or healthcare environments preferred Experience with energy management, building performance optimization, or sustainability initiatives preferred - Skills & Competencies Strong leadership and team development skills Excellent communication and interpersonal abilities Project management and organizational strength Technical knowledge of building systems (HVAC, electrical, plumbing, etc.) Problem-solving and decision-making capability Strong customer service orientation with a resident-focused mindset